Claims Advisor - Total Loss (Auto) Bilingual (Eng./Fre.)

Work Location:

Laval, Quebec, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

58 800 $/$58,800 - 83 000 $/$83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

Reporting to the Team Leader, Claims Services, the Claims Advisor is accountable for providing quality service and managing expenses through the claims settlement process. This includes: setting up appraisals, assigning contractors, and ordering police reports; investigation, negotiation and settlement of automobile claims; generating financial transactions and finalizing settlements in a timely fashion.

Responsibilities include but are not limited to:

• Expedites client contact, explains coverage's, rights, obligations, claims presentation and processing, in accordance with TD's Automobile Policies and Procedures
• Delivers Legendary Customer Experiences
• Negotiates and settles claims within authority level and requests authorization where necessary.
• Assists and cooperates with colleagues during peak periods, vacation times and catastrophe situations, while maintaining personal workload.
• Follows up with clients to ensure timely and accurate submission of documentation.
• Actively seeks new information, interpretations and techniques to ensure knowledge is current.
• Participates in the development of departmental procedures and directives.
• Diligent processing of claims efficient responding to calls, messages, mail and invoices in accordance with claims service standards.

Job Requirements

• 3+ years relevant experience
• Given that this role will be supporting the Quebec market, an AMF issued license to adjust claims in the province of Quebec will need to be obtained within a 120 day period
• Given that this role will be supporting the New Brunswick market, a license to adjust claims in the province of New Brunswick will need to be obtained within a 120 day period
• Bilingualism (French and English) is required, as the incumbent will support a bilingual market; only fully bilingual candidates will be considered.

Additional information:
Please note that the selected candidate will work in a primarily onsite workplace model that requires 4x a week in office. 

#LI-TDI

#IN-TDI

 

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.