- Location
- District de Porto
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- Vincere
Description
Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in Porto, Portugal!
Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.
About the company
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!
What will you do?
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Provide French-language technical support via phone, chat, and email
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Resolve customer issues and document all case information
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Ensure customer satisfaction across all support channels
- Handle customer escalations and follow documentation processes
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Collaborate with technicians and update ticketing systems in English
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Represent the company with a positive and professional approach
Candidate profile
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Native-level French (C2) and fluent in English
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Previous experience in Customer service or Technical support is an advantage. but not required
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Excellent communication skills to simplify complex topics
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Patient, proactive, and team-oriented
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Highly confidential with sensitive information
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EU passport or valid residence permit
Employer offers
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Competitive salary
- Long-term accommodation option from the company in Lisbon or Porto
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Private health insurance with dental plan
- Work from the office in Lisbon or Porto
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Career growth and international opportunities
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Multicultural work environment with colleagues from 15+ countries
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Modern offices with employee discounts, events, and mobility options
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.
