Employee Relations Specialist

Key Responsibilities

Serves as the primary interface to the COE, HRBPs and non-HR functional departments to appropriately and effectively escalate and/or redirect inquiries/concerns and liaison.

Designs and delivers appropriate training, technical support and guidance on specialized HR programs and processes, responding to and resolving increasingly complex issues.

Implement methods to resolve problems, update, simplify, enhance and optimize existing processes, procedures, policies and technologies.

Launches case management with ownership from intake to transition, escalation, redirection, or closure.

Analyze key metrics on case resolutions, customer satisfaction, individual performance, closure/call-time and development rates, issuing reports on performance success and case management.

Viewed as the subject matter expert and be able to lead all program aspects.

Serves as the primary interface to vendors, suppliers and external partners to appropriately and effectively escalate and/or redirect inquiries/concerns and liaison.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

7 - 10 Years

### Work Experience:

## Additional Information

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### Shift:

Day (Taiwan)

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### Travel:

###

### Relocation Eligible:

No

### Referral Payment Plan:

None

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.