Client Service Support Advisor, Group Wholesale Banking

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.

Key Responsibilities

• Client Advisory
  • Assist in providing clients with advisory on account maintenance, cash management services, and electronic banking setup or update requests.
  • Engage clients to understand their intended changes and help identify the correct documentation and steps needed.
  • Review draft forms and documents to ensure completeness and accuracy before submission to Operations.
• Client Communication & Coordination
  • Support timely follow-up with clients to manage expectations and ensure a smooth servicing experience.
  • Coordinate with Relationship Managers, Sales, Product Owners, Implementation & Service Advisors, and Operations teams to facilitate the processing of client requests.
• Execution & Case Management
  • Handle multiple service requests at once, ensuring accuracy, completeness, and adherence to service-level timelines.
  • Maintain well-organised and up-to-date case records in assigned logs and reports.
• Process, Risk & Compliance
  • Build a strong understanding of end-to-end processes and apply sound judgement when handling client instructions.
  • Follow all internal procedures, policies, and regulatory requirements to ensure servicing accuracy and compliance.

Job Requirements

• Experience & Knowledge
  • 1–3 years of experience in banking or financial services, preferably in corporate account maintenance, cash management, documentation handling, or client servicing..
• Skills & Competencies
  • Strong attention to detail and the ability to handle documentation and data with accuracy.
  • Good organisation and time management skills to work efficiently in a fast-paced environment.
  • Clear and professional communication skills, with the ability to engage confidently with clients and internal stakeholders.
  • Strong awareness of risk and adherence to compliance and operational guidelines.
• Attributes
  • A team player with a positive attitude, willingness to learn, and the ability to adapt in a dynamic environment.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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