Technical Implementation Lead

Implementation Lead

Location: Hybrid — approximately 2 days/week in office 
Salary: $85,000–$100,000
Travel: Occasional, as needed

About the Role

A growing healthcare services organization is seeking an Implementation Lead to drive the successful execution of new client and product implementations, ensuring solutions are delivered on time, within scope, and with full operational readiness.

This role serves as the primary implementation lead across internal teams and external clients, driving execution from initiation through go-live and post-launch support. You'll operationalize defined requirements into actionable execution plans and keep all stakeholders aligned throughout the lifecycle.

You'll partner closely with Technical Business Analysts, IT, Operations, Product, and Client Success to ensure seamless delivery in a regulated healthcare environment, reporting to senior implementation leadership.

Note: Due to licensing and operational requirements, candidates must reside in an eligible U.S. state. Eligibility will be confirmed during the hiring process.

Responsibilities

Implementation Planning & Delivery

• Develop and manage end-to-end implementation plans aligned with contractual agreements and operational capabilities
• Define scope, milestones, timelines, dependencies, and success criteria
• Operationalize defined requirements into execution plans
• Prepare Statements of Work (SOWs) and detailed delivery timelines

Cross-Functional & Client Coordination

• Serve as the primary point of contact throughout the implementation lifecycle
• Lead client and internal kickoff meetings to establish expectations and milestones
• Coordinate execution across clients, technical teams, and internal stakeholders, including facilitating regular project meetings to track progress, deliverables, and risks

Risk, Dependency & Issue Management

• Identify, track, and proactively mitigate implementation risks and dependencies
• Monitor project progress and surface issues early with recommended solutions
• Escalate risks and concerns appropriately to leadership

Readiness, Go-Live & Post-Launch Support

• Establish and validate readiness across product, technical, operational, and client dimensions
• Lead go-live planning, execution, and decision-making
• Coordinate post-implementation hypercare support and issue resolution

Client Enablement & Communication

• Conduct product demonstrations and implementation-related training
• Recommend best practices aligned with company services and industry standards
• Maintain proactive, clear, and solutions-focused client communication
• Gather and document client feedback for continuous improvement

Compliance & Quality

• Ensure adherence to Medicare, Medicaid, HIPAA, and private insurance requirements
• Maintain a high degree of confidentiality given access to sensitive information
• Participate in Continuous Quality Improvement (CQI) initiatives
• Document implementation outcomes and improvement opportunities
• Abide by all applicable regulations, policies, procedures, and standards

Desired Outcomes

• On-Time, On-Scope Delivery: Implementations consistently delivered to agreed timelines, scope, and success criteria
• Operational Readiness at Go-Live: Solutions launch with minimal disruption and are fully executable by operations teams
• Reduced Post-Launch Issues: Fewer defects, escalations, and rework during hypercare and post-go-live phases
• Stakeholder Alignment: Strong alignment across internal teams and clients, with minimal confusion on roles, scope, or deliverables
• Effective Risk Management: Risks and dependencies proactively identified, communicated, and mitigated
• Client Satisfaction: Positive client feedback on process, communication, and overall experience
• Scalability & Process Improvement: Contributions to improving implementation frameworks, tools, and standardization

Qualifications

Education & Experience

• High school diploma or GED required; bachelor's degree preferred
• 3–5 years of experience in implementation, project/program management, or delivery roles
• Experience in healthcare or other regulated environments preferred
• PM certification required

Skills & Abilities

• Strong organizational, analytical, and problem-solving skills
• Excellent verbal and written communication
• Ability to manage multiple implementations and competing priorities independently
• High attention to detail with strong documentation skills
• Advanced Microsoft 365 skills, particularly Excel and Planner
• Highly proficient in designing data-driven, executive-ready presentations
• Technical aptitude with system configuration, data uploads, or integrations
• Experience supporting client training or change management

Equal Opportunity Employer (AA/EEO — M/F/D/V).