Assistant Manager, High End Client Experience

About The Role:

This role plays a key part in advancing the development of High End Clients (HEC) for CHANEL Watches & Fine Jewelry in Hong Kong, by curating refined and highly personalized client journeys across all touchpoints. The position focuses on elevating client experience, engagement, and brand legitimacy within the High Jewelry and High End Watches universe, reinforcing CHANEL’s stature in ultimate luxury.

Working closely with Retail, Fashion, Fragrance & Beauty, and global and regional stakeholders, you will shape distinctive one‑to‑one and experiential journeys for the Maison’s most valued clients, ensuring consistency, excellence, and emotional resonance across every interaction.

What Impact You Can Create at Chanel:

You will significantly strengthen High End business growth by translating data insights and client intelligence into actionable client development strategies. Through close partnership with the retail teams, you will drive strategic client plans, cross‑division co‑clienteling, and proactive prospect recruitment via high‑quality external networks.

By defining clear High End client personas and crafting immersive journeys - from in‑boutique moments to overseas client trips - you will elevate CHANEL’s client experience to new levels of distinction. Your contribution will ensure that every experience authentically communicates the Maison’s heritage, craftsmanship, and leadership in high jewelry and fine watchmaking, while consistently exceeding top clients’ expectations.

You Are Energized By:

• Designing bespoke, one‑to‑one client journeys for the most discerning clientele

• Curating immersive High End experiences across events, travel, and private moments

• Collaborating across divisions to deliver cohesive, multi‑dimensional luxury experiences, especially with Fashion

• Working with global, regional, and local teams to adapt storytelling into locally relevant yet Maison‑faithful experiences

• Building and nurturing meaningful external partnerships that unlock new High End client opportunities

• Orchestrating complex projects with elegance, precision, and attention to detail

What you will bring:

• A degree holder, preferably in Business Management, Marketing, or a related discipline

• 6–8 years of experience in the luxury industry, ideally with exposure to High End Watches and Fine Jewelry clientele

• Strong analytical capability, with experience translating client data into strategic insights and recommendations

• A deep appreciation and passion for aesthetics, craftsmanship, arts, and ultimate luxury

• A creative, collaborative, and client‑centric mindset with an uncompromising drive for excellence

• Proven ability to manage complex stakeholders and lead initiatives without direct authority

• Solid experience in vendor and budget management, with strong organizational skills and resilience under pressure

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.