Operation Manager - Technical Services

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Role Overview

The Senior Facility Manager / Operations Manager is responsible for end-to-end management of site operations within a manufacturing environment. This role oversees integrated facility management (IFM) services including housekeeping, security, food services (F&B), employee transport, workplace experience, and EHS compliance, along with technical infrastructure management.

The incumbent will drive operational excellence, vendor management, cost optimization, compliance, and employee experience, ensuring seamless site operations aligned with business goals.

Key Responsibilities

1. Site Operations Management

• Lead and manage overall facility operations for the manufacturing site.
• Ensure uninterrupted day-to-day operations of all IFM services.
• Develop and implement SOPs, SLAs, and KPIs for service delivery.
• Drive continuous improvement initiatives for operational efficiency.

2. Integrated Facility Management (IFM)

Oversee and manage multiple service lines:

• Housekeeping: Hygiene standards, audits, waste management.
• Security: Site access control, surveillance systems, risk mitigation.
• F&B / Cafeteria: Vendor management, food quality, hygiene compliance.
• Employee Transport: Fleet operations, route planning, safety compliance.
• Workplace Experience: Employee engagement, workplace services.

3. Technical & Engineering Management

• Manage building systems including HVAC, electrical, plumbing, fire systems, and utilities.
• Ensure preventive and predictive maintenance programs.
• Monitor energy consumption and implement sustainability initiatives.
• Lead technical upgrades, repairs, and infrastructure projects.

4. EHS (Environment, Health & Safety)

• Ensure compliance with all statutory and regulatory requirements.
• Drive a zero-incident safety culture across the site.
• Conduct risk assessments, audits, and safety drills.
• Lead initiatives related to environmental sustainability & compliance.

5. Vendor & Contract Management

• Manage service partners across all facility domains.
• Define SLAs, track performance, and conduct periodic reviews.
• Drive cost optimization and contract negotiations.
• Ensure service quality and compliance with contractual obligations.

6. Financial & Budget Management

• Prepare and manage annual budgets (OPEX & CAPEX).
• Monitor expenses and drive cost-saving initiatives.
• Ensure financial discipline and reporting accuracy.

7. Stakeholder & Team Management

• Lead and mentor a multi-functional operations team.
• Collaborate with plant leadership, HR, admin, and business teams.
• Act as a single point of contact for all facility-related matters.
• Drive a customer-centric approach to employee experience.

8. Compliance & Governance

• Ensure adherence to local laws, regulatory requirements, and audits.
• Maintain documentation for statutory compliance (fire, labor, safety, etc.).
• Support internal and external audit requirements.

9. Projects & Transformation Initiatives

• Lead facility upgrades, expansions, and greenfield/brownfield projects.
• Implement digitization and automation in facility operations.
• Introduce best practices in smart workplace and Industry 4.0 integration.

Key Skills & Competencies

• Strong leadership and people management skills
• Expertise in Integrated Facility Management (IFM)
• Deep understanding of technical systems & utilities
• Strong knowledge of EHS standards and compliance
• Excellent vendor and stakeholder management
• Financial acumen and cost optimization mindset
• Problem-solving and decision-making ability
• Strong communication and influencing skills

Qualifications

• Bachelor’s Degree in Engineering (Mechanical/Electrical/Civil) – Preferred

Experience Required

• 12–18+ years of experience in Facility /Plant operations
• Significant experience in manufacturing / industrial environments
• Proven track record of managing large integrated facilities and multi-vendor operations

Key Performance Indicators (KPIs)

• Service delivery performance against SLAs
• Cost efficiency and budget adherence
• Safety metrics (zero incidents)
• Compliance audit scores
• Employee satisfaction / experience ratings
• Operational uptime of critical systems

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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