Customer Service Representative

Customer Service Representative (Print Production & Logistics Coordination)

Position Summary
We are seeking a motivated Customer Service Representative to join an international printing and graphics company. This role is ideal for individuals looking to build a career in print production, client services, and logistics coordination. Full training will be provided.

This position serves as a key link between clients, production teams, and logistics operations, ensuring accurate communication, efficient workflow management, and timely project delivery.

Key Responsibilities

• Manage and respond to client inquiries, quotes, job tickets, and orders via phone and email
• Track and manage job progress, provide real-time status updates, and resolve issues quickly
• Provide guidance on printing services, file preparation, production timelines, and specifications
• Serve as the primary liaison between clients and production teams to ensure accurate job execution
• Collaborate with internal departments to meet deadlines, quality standards, and client expectations
• Coordinate logistics operations, including inbound and outbound shipments, carrier selection, routing, and delivery scheduling
• Maintain accurate client records, job tracking, and order management data
• Troubleshoot and resolve customer service and production issues in a timely and professional manner
• Support operational efficiency through coordination with production, shipping, and fulfillment teams
• Perform additional duties as assigned

Qualifications

• Proven experience in customer service, account management, logistics coordination, or operations support
• Strong understanding of print terminology, file formats, and production workflows preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with print management or order tracking systems is a plus
• Excellent communication, organizational, and multitasking skills
• Ability to work in a fast-paced, deadline-driven environment
• Strong problem-solving skills with a client-focused mindset
• Willingness to travel to customer and operational sites as needed
• Ability to safely lift and handle items up to 25 lbs as required