Strategic Account Manager, Residential

MRI Software is a leading provider of innovative software solutions for the global real estate industry. Due to continued growth, we are seeking a highly motivated Strategic Account Manager (SAM) to join our dynamic team focused on the Residential side of the real estate market. The Strategic Account Manager is responsible for developing and expanding relationships with MRI’s most strategic customers within a defined portfolio. Through a consultative and value-based account management approach, this role focuses on driving customer retention, identifying expansion opportunities, building executive-level relationships, and ensuring customers realize measurable value from MRI’s solutions. The SAM will partner cross-functionally with Sales Engineers, Professional Services, Customer Success, Support, and Product teams to align customer priorities with MRI’s capabilities and long-term growth strategy. This position will focus on the Residential side of our industry.

Skills/Requirements: 

• 5+ years of experience in strategic account management, enterprise sales, customer success, or relationship management within business products or services.

• Bachelor’s degree in business, marketing, or related discipline; or equivalent training and experience in business, sales, or account management.

• Software, SaaS, or real estate industry experience preferred.

• Demonstrated track record of retaining and growing strategic customer relationships, identifying expansion opportunities, and meeting or exceeding account growth targets.

• Proven ability to build trusted advisor relationships with senior stakeholders and executive sponsors.

• Strong verbal and written communication skills with the ability to develop account plans, deliver executive-level presentations, and clearly articulate business value.

• Demonstrated understanding of CRM systems, account planning tools, business applications, and the technology ecosystem used to support customer engagement and growth.

• Must be open to travel as needed to support strategic customer meetings, executive business reviews, industry events, and account planning activities.

• Ability to participate in onboarding, product training, and ongoing sales enablement programs upon hire is required.

• Personal credit card, or functional equivalent, is required for business expenses, which shall be reimbursed pursuant to company policy.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!