Key Responsibilities  

Own Product Strategy, Value, and Outcomes  

• Own products end to end — from problem discovery and business case development through delivery, launch, and ongoing value realization.  

• Define product vision, strategy, and roadmaps aligned to customer needs, clinical impact, and company priorities.  

• Write clear business cases and product proposals, and present recommendations to senior leaders, including clinical and executive stakeholders.  

Customer & Clinical Partnership  

• Lead stakeholder interviews with customers, operators, and clinicians to understand workflows, pain points, and opportunities.  

• Translate customer and clinical insights into clear, actionable product requirements.  

• Partner with customers to integrate solutions into real-world clinical environments.  

Product Development & Execution  

• Collaborate closely with prompt engineering, data science, UX, clinical, regulatory, and other product teams to design, build, and ship high-quality AI-enabled healthcare products.  

• Own requirements for new product waves and enhancements, balancing speed, quality, and regulatory considerations.  

• Operate effectively in a growth-stage environment where priorities evolve and teams move quickly.  

Innovation & Thought Leadership  

• Bring new ideas and perspectives to product discussions and proactively identify opportunities for innovation.  

• Partner with clinical and product leaders to evolve solutions that improve outcomes, workflows, and customer value.  

Go-to-Market & Adoption  

• Work with sales, marketing, and customer success teams on product launches, positioning, and customer adoption.  

• Support customer-facing activities as needed to ensure successful deployment and ongoing use.  

Metrics & Continuous Improvement  

• Define and track success metrics tied to customer outcomes, adoption, and business impact.  

• Use data and feedback to continuously refine product direction and priorities.  

Qualifications  

Required  

• 8+ years of product management experience, with direct experience building healthcare products (not revenue cycle or back-office-only systems).  

• Bachelor's degree in Computer Science, Engineering, Healthcare Management, Business or a related field.    

• Hands-on exposure to EMR/EHR systems and clinical workflows.  

• Experience owning products end to end in complex, regulated environments.  

• Strong customer-facing experience working with operators, clinicians, and physician leaders.  

• Working understanding of AI-enabled product workflows, with the ability to partner effectively with AI and data science teams.  

• Excellent communication skills, including presenting product strategy to senior and clinical leadership.  

• Ability to operate in ambiguity, manage change, and stay effective in fast-moving environments.  

Nice to Have  

• Experience building solutions in primary care settings.  

• Deeper AI/ML product experience (many successful candidates develop this on the job).  

• Experience partnering closely with dedicated AI or prompt-engineering teams.  

• Familiarity with agile tools such as Azure DevOps, Aha, and Miro.  

Expected Work Environment  

• Hybrid role with a requirement to work a minimum of three days per week in our Cambridge office.  

• The Cambridge office is a highly collaborative environment and home to many of the teams that support Tom, our AI platform.  

• Regular in-person collaboration with product, engineering, clinical, and AI teams is an important part of how work gets done.  

• Open to travel approximately 2–3 days per quarter to support quarterly planning and customer engagement as needed.