Loss Prevention Specialist I

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We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS:         

Incumbent has constant contact with bank customers and bank employees via phone and written communication.  Most important to this position are customer relations, interpersonal skills, analytical thinking, attention to detail, accuracy, sound judgement, confidentiality, flexibility, reliability, and initiative.  Results of work are rarely checked, and errors could be serious resulting in the loss of goodwill, time, and money.  Physical effort is average.    

ESSENTIAL FUNCTIONS:

• Reviewing Yellow Hammer Fraud Detective suspects
• Reconciling the bank’s official check accounts,
• Processing ATM/Debit Card disputes
• Miscellaneous report monitoring
• Indexing and processing ATM/Debit Card dispute batches
• Monitoring various applications that monitor ATM/Debit Card activity
• Contacting bank customers to verify suspicious activity via phone and/or written communication
• Assisting bank employees with questions related to ATM/Debit Cards
• Fulfilling debit card supply orders and adjusting card stock vault inventories as needed
• Actively participates in the service culture, supports the values of the organization, and follows established bank policies and procedures.

MINIMUM QUALIFICATIONS:     

• This position requires a minimum of six (6) months banking experience or one (1) year stable work history in a customer contact role. 
• Bookkeeping/clerical work experience is preferred. 
• Also required are exceptional verbal and written communication skills along with mathematical and basic PC knowledge normally acquired by a high school graduate. 
• Must be a self-starter who can work in a demanding, fast-paced, multi-tasked environment with limited supervision. 
• Must be able to handle stress, establish priorities, and meet deadlines. 
• Must be able to maintain working knowledge of bank regulations and policies. 
• Reliable attendance is essential for this position.
• Incumbent must able to lift and carry up to 50 lbs. or assist with.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)