Associate Director, Transaction Services – Change the Bank (CTB), Capital Markets (London)

What is the opportunity?

RBC Capital Markets is seeking an experienced and highly motivated Associate Director to join the Change the Bank (CTB) group with Transaction services.

The successful candidate will work on various initiatives across the Clearing, Settlement, & Middle Office area within Capital Markets broker dealer pillars. Various project drivers include Business or Process improvements, technology enhancement or system implementations, operational risk reduction, quality improvement, regulatory soundness, cost reduction, etc.

The incumbent will work directly with relevant participants to define project parameters, success criteria, solutions, and timelines while deploying best practices in process analysis, requirements documentation, project planning, testing, and stakeholder communication.

Should you be shortlisted, do please let us know if you have any specific requirements for the interview.

This is a permanent, full-time role and requires 4 days in our 100 Bishopsgate, London office.

What will you do?

• Participate in projects of various sizes and provide business analysis expertise to enable successful execution.
• Research, formulate, propose and implement strategic solutions with a focus on identifying process improvement/reengineering opportunities through streamlining, simplification, elimination of redundancies/overlaps, improved capacity utilisation, automation, outsourcing, standardisation, etc. 
• Ensure the effective execution of analysis by team to deliver productivity/improvements positively impacting the bottom line and client satisfaction. Get involved where required.
• Liaise with Operations, Technology, Business and other key teams to define and review requirements.
• Provide Capital Markets Operations subject matter expertise as available.
• Document UAT (User Acceptance Testing) strategies, including creation of test cases where required.
• Work efficiently with a view to high-quality work product and quick-to-market solutions.
• Support system testing and creation of user documentation.
• Build strong, long-term relationships throughout the RBC organisation.
• Constantly seek to improve own capacity, skills and expertise.
• Provide concise and effective updates to CTB Leadership, as well as to the Project Manager where applicable.

What do you need to succeed?

Must-have

• In depth experience as a Business Analyst within capital markets domain.
• Proven business analysis experience with medium to larger Agile projects integrated with downstream and upstream applications and processes.
• Strong deliverable experience, including all relevant PMP/SDLC artifacts preparation & delivery.
• Good working knowledge of Capital Markets operational functions and processes.
• Detailed understanding of the fundamentals of Capital Markets trading and the transaction lifecycle
• Detailed understanding of RBC Capital Markets organisational structure (front office sales and trading, middle office, product control, Operations, regulatory/compliance, etc.)
• Familiarity with regional differences in operational processing within RBC Capital Markets.
• Self-motivated, able to work independently and within a team.
• Ability to prioritise, plan and execute work to meet tight deadlines .
• Strong analytical skills - Ability to identify issues and suggest solutions.
• Detail oriented.
• Capable of building strong relationships with clients and stakeholders across the enterprise.
• Possesses excellent communication skills; demonstrates strong critical thinking abilities with a proactive approach to inquiry, ensuring the ability to pose insightful questions.
• Familiarity with Agile and Waterfall methodologies (Jira, Confluence, etc.)

Nice-to-have

• Strong Knowledge of supporting systems within Middle and Back Office Operations (TOMS, Murex, Apex, RIMMS, RATS, ICI, SWIFT).
• Bachelor’s degree or equivalent relevant experience in Finance, Engineering, Science or Math.
• Experience and knowledge of Real-time Stock Record.
• Skillful in Microsoft Office Suite (Outlook, Excel, Access, PowerPoint, Word, Visio, etc.)
• Proficiency in VBA (Visual Basic for Applications).

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés.  Please do not forward resumés to our employees, nor any other company location.  RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeCAPITAL MARKETSRegularSalaried2026-07-242026-08-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.