Centralized Intake Lead

Overview

Lead. Coordinate. Optimize.

 

As a Centralized Intake Lead, you will ensure timely, accurate, and efficient handling of referrals from subscribing facilities while guiding and supporting a team of Centralized Intake Coordinators. You’ll oversee processes, reporting, scheduling, and quality monitoring to maximize efficiency and strengthen vendor relationships. Your leadership will help ensure patients are connected quickly and smoothly to the care they need.

 

As a Centralized Intake Lead, You Will:

• Monitor referral vendors and oversee timely responses to all referrals/leads from subscribing facilities.

• Supervise and support Centralized Intake Coordinators in managing acceptance, non-admission, and pending patient workflows.

• Oversee process improvements, schedule management, reporting, and quality monitoring.

• Provide training, user support, and troubleshooting for referral portal utilization.

• Coordinate with branch, area sales, and operations leadership to ensure smooth implementation and vendor communications.

• Maintain SharePoint and ensure timely follow-up communications.

• Prepare reports to monitor portal activity and ensure data integrity.

• Participate in evening/weekend on-call or overtime as required.

About You

Qualifications – What You’ll Bring:

 

• High school diploma or equivalent 

• 2–3 years’ experience in customer service, admissions, or related field.

• Strong organizational skills with the ability to manage multiple priorities.

• Excellent customer service skills with a collaborative and professional approach.

• Ability to work in an interdisciplinary setting while maintaining organized business and clinical records.

• Leadership mindset with experience supervising or training team members.

Preferred Qualifications (Not Required):

• Bachelor’s degree in business, social work, psychology, or nursing
• 1 year supervisory experience 
• LPN/LVN certification 
• Admissions or referral portal experience

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund

 

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

 

 

Apply Today — Lead with precision and keep patient connections running smoothly.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

 

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

 

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

 

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

 

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.