Relationship Manager - Florida

Are you someone who builds strong client relationships, earns trust quickly, and takes pride in delivering an exceptional client experience?

Are you energized by learning the ins and outs of a client’s business, anticipating their needs, and helping internal teams stay aligned on what matters most to them?

You may be a great fit if you:

• Currently live in Florida or are planning to relocate. Southeast Florida residents are preferable based on client location.

• Have a talent for developing strong, open, and trusting relationships with clients at all levels of an organization.

• Enjoy becoming an expert in your clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.

• Are thoughtful and proactive in identifying potential client issues and needs before they become bigger problems.

• Communicate clearly and consistently, and you can translate client concerns, needs, and feedback into timely, actionable information for internal teams.

• Comfortable serving as a trusted escalation point and building relationships strong enough that clients feel confident bringing concerns to you directly.

• Are motivated to develop a deep understanding of product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements so you can advise clients effectively.

• Value in-person connections and are comfortable nurturing client relationships through visits and annual events when needed.

• Are curious about the broader market and interested in understanding competitors, their offerings, and how we can continue to serve clients well.

This role will support the Southeast Florida region, and candidates should expect approximately 50% travel for on-site client visitings, meetings, conferences, and internal events.