Multifamily Project Manager

Responsibilities include overseeing assigned site installation projects for our Multifamily portion of the final mile business, from planning to implementation, ensuring appliance delivery and installations are executed within customer and company requirements. Site responsibility may range between 5-20 projects at any given time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Ensures that assigned site deliveries and installations are completed according to customer needs and within requirements.

· Monitors progression of builder checklist items as they relate to delivery and installation needs. Adjusts accordingly to accommodate moving timelines and changes to pre-installation requirements.

· Performs all delivery site inspections pre and post delivery and installation, and in support of required monitoring thresholds.

· Evaluates concerns from the customer and/or builder and either provides resolution or escalates to the appropriate team member.

· Maintains communication with on-site teams, builders, and customer contacts.

· Communicates work order needs to appropriate teams, advising of any changes and monitoring activities for completion.

· Coordinates resources needed to fulfill work orders, including labor, materials, and scheduling.

· Reviews claims/damages and resolves or oversees escalation to appropriate department, ensuring a resolution in completed.

· Corresponds with Client Representatives for customer relations and researching orders.

· Tracks and enters project notes and additional information into company and Client as required.

· Attend site/customer requested calls and performance reviews.

· Perform regular audits of teams performance.

· Coordinates reverse logistics needs between the teams and customer.

QUALIFICATONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE:

High School Diploma, GED, or equivalent required. Bachelor’s degree preferred. Minimum two (2) years’ project management experience in construction, warehousing, final mile/last mile delivery -or related field required. Must have reliable transportation to conduct site visits.

TRAVEL:

Local travel between sites expected regularly to oversee site requirements.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to exercise Judgment and Decisiveness in order to determine potential consequences of decisions to choose the best course of action for the immediate and long-term objectives. Highly organized and demonstrates planning, preparation, responsiveness and time management. Knowledge of business and management principles involved in strategic planning, resources allocation, leadership techniques and coordination of people and resources. Knowledge of materials, warehouse processes, quality control, costs, and other techniques for maximizing the effective distribution of goods. Ability to establish and maintain interpersonal relationships. Skilled in resolving conflicts and negotiating with others in order to handle complaints and navigate grievances. Ability to analyze information and use individual judgment. Exemplary decision making and problem-solving skills. Ability to develop and lead teams and coach others towards continuous improvement.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL ACTIVITY LEVEL:

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 23 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:

1. Noise level in the work environment is usually moderate.

2. Primarily climate-controlled environment with occasional exposure to outdoors and indoor warehouse environment with adequate ventilation.

3. Occasional exposure to vibration, improperly illuminated or awkward and confining workspaces.

4. Loud noises may be typical while in a warehouse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.