Supervisor, Revenue Cycle Management, Collections

What Revenue Cycle Management (RCM) contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero.

Job Purpose: The purpose of the Collections Manager is to be responsible for directing and coordinating the overall functions of the billing office to ensure the timely billing of claims, the management of accounts receivables, including denials and the maximization of cash flow.

Essential Functions:

• Supervise a team of collectors, providing coaching, training, and ongoing support to ensure high performance and productivity.
• Set clear goals and performance expectations for the team and provide regular feedback to drive continuous improvement.
• Develop and implement strategies to increase revenue.
• Monitor and manage team performance metrics.
• Ensure compliance with Medicare and payor regulations and company policies by conducting regular audits and providing training as needed.
• Collaborate with cross-functional teams, including billing, coding, authorization, recruitment, training, and sales operations, to optimize team performance and enhance processes.
• Stay updated on changes in Medicare and payor regulations and industry trends to ensure team members are well-informed and able to provide accurate information.
• Maintains contacts with other site managers to obtain and analyze additional patient information to document and process billings accurately.
• Collects and processes payroll for billing staff.
• Maintains billing staff PTO requests and always insures proper staffing and department coverage.
• Handles other duties and projects as assigned.

Qualifications and Education Requirements:

• Bachelor's degree, preferred in business administration, healthcare or related field preferred
• Minimum five years of experience in a professional medical business office preferred
• Preferred experience with GE Centricity or Unlimited Financials.  Preferred experience in Professional Medical Oncology Infusion billing.
• Knowledge of computer/telephony support, preferably in a health care environment
• Strong customer service background, preferably in health care environment
• Excellent verbal communication skills
• Competence with computer processing functions, excel proficiency preferred
• Competence with basic standard office equipment
• Ability to manage and prioritize multiple tasks
• Ability to calmly and professionally resolve customer and staff issues with diplomacy and tact
• Ability to work independently with minimal supervision
• Strong organizational skills
   

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact to work unit operations and customers
• Frequently interacts with subordinates, customers, and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution
   

Anticipated salary range:  $67,500.00 - $77,040.00
Bonus Eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
   

Application window anticipated to close: 9/1/26
If interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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