EMEA Governance Lead - MAT LEAVE

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Maternity Leave Cover | September 2026 – Q2 2027 (approx.) | EMEA Flexible

JLL is looking for an EMEA Governance Lead to join our Integrated Facilities Management business line on a maternity cover basis. In this role, you'll be the operational backbone of governance across our accounts—driving compliance, quality, and consistency between strategic leadership and day-to-day delivery teams. You'll own the rhythm of governance reporting, client reviews, and quality programmes that keep our accounts running smoothly and our clients confident. This is an opportunity to make a visible, hands-on impact across EMEA while working closely with Account Directors and cross-functional teams. If you thrive on structure, detail, and continuous improvement, this role puts you right at the centre of it.

What You'll Do

• Schedule and facilitate governance reviews and client meetings, including MMRs, QBRs, annual presentations, and cross-account materials
• Track KPI scoring and performance reporting on a monthly and quarterly basis, alongside manager meetings and account team townhalls
• Monitor action items through the Escalation Tracker process, ensuring overdue items are flagged and closed in a timely manner
• Oversee the Quality Programme, including audits, compliance reviews, and corrective action plans in line with QMS requirements
• Maintain accurate and complete governance documentation and evidence across the account team SharePoint
• Lead the client experience programme for Reception Standards, designing and delivering training and building a network of workplace ambassadors
• Act as the go-to contact for governance-related queries from internal teams and clients, providing clear guidance on process and requirements
• Support key account systems and tools (e.g., Corrigo, Azara, JLL Serve) and maintain the L&D matrix in partnership with the EMEA Ops Lead and Account Director

What We're Looking For

• A background in governance, compliance, risk, or quality management within a corporate or facilities management setting
• Confident stakeholder management skills, with the ability to build trust across clients, leadership, and operational teams
• Strong facilitation skills—comfortable running meetings, documenting outcomes, and driving actions to closure
• Familiarity with quality management systems (e.g., ISO 9001), risk registers, and compliance frameworks
• Excellent written and verbal communication, with confident presentation skills and active listening
• A keen eye for detail and a genuine passion for quality and service excellence
• A proactive, self-motivated mindset with the flexibility to adapt to changing priorities
• A collaborative, goal-oriented approach, paired with the honesty and initiative to challenge the status quo and drive improvement

What You Can Expect From Us

• Competitive Rewards & Benefits Permanent contract after probationary period, private healthcare, cafeteria system, life insurance, and employee assistance program.
• Flexible Work Environment Remote contract on the territory of Republic of Poland (Not other countries!)
• Career Development & Growth Robust development opportunities with 80% employee participation in structured programs, AI upskilling, and professional training.
• Stability & Recognition 78% employee recommendation rate, recognized for 18 consecutive years as one of the World's Most Ethical Companies.
• Inclusive & Supportive Culture Strong commitment to Diversity, Equity & Inclusion across multiple employee resource groups and initiatives.
• Global Perspective 60 nationalities and 40 languages represented, offering rich cultural exchange and collaboration opportunities.

Location:

Remote –Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.