Coffee Field Service Technician

Overview

Coffee Service Technician - Lacey, WA Based

 

Pay: $24.00 - $27.00/hr DOE + full benefit package

 

Benefits Summary: Benefits for Harbor Team Members include vacation, sick time, personal holiday, paid holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and some great Harbor perks.

Schedule: 4-10HR schedule, Tuesday – Friday +some weekend rotation possible

 

General Summary: The Service Technician is responsible for analysis and repair beverage related equipment such as coffee brewers, cappuccino makers, hot plates, and other similar equipment at customer locations throughout the Central Valley into Southern California region as required. Their purpose is to grow and develop coffee sales through installation of new coffee sets, maintenance and repair of all assigned equipment, and friendly/helpful customer service.

Responsibilities

Essential Job Functions:

• Ensure that all equipment belonging to the company and assigned to the customer is in good working condition or replaced to the satisfaction of the customer
  • General maintenance of equipment to include but not limited to cleaning and repair
  • Installation of beverage equipment, backdrops, and menus
• Ensure quality service to our customers
• Be responsive, helpful, and friendly when on location, by phone, and/or email
• Be informed about company initiatives to inform or update customers accordingly
• Maintain an expedient response time to all customer service issues
• Be responsive and informative to all relevant communication
• Communicate regularly with management and sales teams
• Maintain compliance with company policies and practices
• Maintain company vehicle (oil changes, washes, etc.),
• Stocking + inventorying parts and materials (in the warehouse and on the company vehicle)
• Make sure that all work areas are cleaned before the technician leaves the customer location or shop
• Other duties as assigned by the manager

Qualifications

Knowledge, Skills, and Abilities:

Mechanical knowledge of how to repair small appliances, plumbing, and electrical are required to accomplish the training and understand how the tasks need to be completed

• Skilled using a variety of tools used for electrical, plumbing, and general repair of equipment including testing equipment. Must be able to perform the duties of the technician
• Skilled in oral expression—communicating information and ideas in speaking so others will understand. Must be able to use phone and other communication equipment clearly
• Ability to provide excellent customer service skills to manage customers and employees
• Ability to follow directions
• Ability to present a clean and professional appearance
• Ability to use a smart phone and be proficient in using and communicating by e-mail
• Must be punctual with good attendance and be prompt and ready to start work at scheduled shift time
• Ability to work well with other employees and maintain a professional and respectful work environment is imperative to Harbor values and teamwork in the field

Physical Abilities Include:

• Manual Dexterity
• Multi-limb Strength and Coordination
• Near Vision
• Trunk Strength
• Lifting up to 75lbs occasionally

Education and Experience:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prior experience in equipment repair is preferred.
• Advanced education in electrical, plumbing, or refrigeration are helpful but not required

License and Certifications: Valid driver’s license and clean driving record are required to maintain liability insurance; all final candidates will need to successfully pass a drug screen and background check.

 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.