Senior Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise

• Manages projects and direct activities of a team related to special initiatives

• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives

• Builds relationships with business partners across various Lines of Business

• Manages and defines responsibilities and accountabilities for key program and projects

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach: Knows and develops team members through coaching and feedback.

• Financial Steward: Manages expenses and demonstrates an owner’s mindset.

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

LOB Job Description:

This position will be responsible for leading and tracking various project, initiative, change management and procedure related duties across all four units within the Team Poulin organization (CVL Insurance, Estate, Recovery, and Remarketing). It will be a fast paced and dynamic role that will directly support the Sr. Group Operations Manager to initiate & drive various projects, initiatives, procedural updates, and other various duties and tasks as they arise. Listed below are some of the responsibilities required:

• Drive projects & initiatives that improve performance & process efficiency in a dynamic, fast-paced environment.

• Address real-time needs of various teams, and complete administrative tasks timely.

• Identify and manage solutions for emerging risks within each team and escalate through the appropriate channels.

• Participate in broader initiatives to drive consistency and enhancements across each business.

• Working closely and effectively with Credit Assistance leadership and stakeholder partners. 

• Assist with coaching employees to meet production targets, enhance efficiency, and deliver high-quality interactions while ensuring adherence to regulatory requirements.

• Provide performance and process execution feedback to employees across various teams

• Comply with regulations, Bank procedures, ethical/integrity expectations, and financial/reporting controls

Required Skills:

• Demonstrated record of consistent high performance and achievement of business objectives.

• Strong leadership skills with the ability to influence, guide, and support cross-functional teams.

• Proven experience leading projects and/or strategic initiatives with minimal direction and oversight.

• Subject matter expertise in multiple business functions (e.g., Estate, Insurance, Recovery, Remarketing, or related operational areas).

• Strong self-motivation with the ability to work independently and manage competing priorities.

• Excellent organizational skills and attention to detail.

• Persistence and commitment to driving results and meeting deadlines.

• Outstanding verbal and written communication skills, including the ability to interact effectively with various stakeholders.

Skills:

• Critical Thinking

• Customer and Client Focus

• Decision Making

• Problem Solving

• Risk Management

• Adaptability

• Attention to Detail

• Collaboration

• Issue Management

• Analytical Thinking

• Oral Communications

• Presentation Skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40