Team Leader, Residential Credit Assessment

At ING, our purpose is to empower people to stay a step ahead in life and business. We make banking simpler, easier and more rewarding, so our customers can focus on what matters most to them. As one of Australia's most recommended banks, we're proud of our people-first culture, innovative mindset and commitment to delivering outstanding customer experiences.

We're looking for a Team Leader, Residential Credit Assessor to join our Lending Operations team. In this role, you'll lead a large team of credit professionals, champion a culture of excellence and collaboration, and help deliver market-leading experiences for customers and broker partners. Beyond day-to-day leadership, you'll be at the centre of strategic change—working across Operations, Credit Risk, Distribution and the Mortgage Tribe to improve processes, uplift capability and support initiatives that shape how ING delivers home lending into the future.

If you enjoy developing people, building strong relationships and driving meaningful outcomes, this is an opportunity to take your leadership career to the next level.

This is a permanent role that can be based in Sydney or Wyong.

What you’ll do

• Lead, coach and develop a team of Residential Credit Assessors, building a high-performance and risk-aware culture.
• Manage day-to-day operations, workflow, service levels and quality outcomes to deliver exceptional customer and broker experiences.
• Support the development of credit capability across the team through coaching, mentoring and delegated authority development.
• Act as a subject matter expert, partnering with stakeholders across Credit Risk, Distribution, Mortgage Tribe and Operations to improve processes and outcomes.
• Lead and contribute to projects, change initiatives and automation activities that enhance customer experience and operational efficiency.
• Build strong stakeholder relationships while supporting strategic priorities, risk management and continuous improvement initiatives.

What we’re looking for

• Demonstrated experience leading large operational teams within financial services.
• Experience in residential lending, mortgage operations, credit assessment or related function.
• Strong people leadership capability, with a track record of coaching, mentoring and driving performance while maintaining a positive team culture.
• Highly developed stakeholder management skills and the ability to build trusted relationships across multiple business areas.
• Strong analytical, problem-solving and decision-making capabilities, with a focus on balancing customer outcomes, risk and operational performance.
• Experience driving change, implementing improvements and contributing to strategic initiatives in a fast-paced environment.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us 
 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?  

 
Contact Sabrina Huynh, [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected] 

Applications will close Thursday, the 23rd of July.

#LI-DNI