Engineering Operations AA-13

We are seeking an Engineering Operations professional to support our Technology organization across Product, Engineering, and Data. This is a hands-on, cross-functional role focused on improving operational efficiency, leading internal initiatives, and driving scalable processes that help technical teams operate more effectively.

You'll work closely with leadership and cross-functional teams to turn strategic ideas into structured plans, implement operational improvements, and coordinate initiatives that enhance collaboration, visibility, and execution across the organization.

RESPONSIBILITIES

• Own recurring operational processes across the Technology organization.
• Lead cross-functional operational initiatives from planning through execution.
• Design and improve internal workflows, documentation, and playbooks.
• Coordinate projects across Product, Engineering, and Data teams.
• Track operational metrics, team health, and project progress.
• Support review and performance processes by organizing operational inputs.
• Identify process improvements and drive adoption across teams.
• Maintain documentation, templates, and standardized procedures.
• Communicate effectively with technical and non-technical stakeholders.
• Continuously improve operational efficiency and scalability.
  
  

REQUIRED EXPERIENCE & QUALIFICATIONS

• Experience in Engineering Operations, Product Operations, Program/Project Management, or Technical Operations.
• Experience leading cross-functional operational projects from planning to delivery.
• Strong systems thinking and process improvement skills.
• Experience working with Product, Engineering, or Data teams.
• Strong analytical and organizational skills.
• Ability to manage multiple concurrent initiatives.
• Experience using project management and documentation tools (e.g., Jira, Linear, Asana, Notion, Confluence).
• Ability to understand technical concepts and coordinate technical initiatives.
• Excellent written and verbal communication skills in English.
  
  

PREFERRED EXPERIENCE

• Technical or engineering background.
• Basic SQL, scripting, or no-code/low-code automation experience.
• Experience supporting software engineering, product, or data organizations.
• Experience designing onboarding programs or internal enablement content.
• Experience building dashboards and operational KPIs.
• Experience in remote or distributed organizations.
• Familiarity with AI-assisted productivity and workflow automation tools.