LPN - Specialist, Intake or Medical Assistant (MA)-Home Health-Full Time

Start the day excited to make a difference…end the day knowing you did.  Come join our team.

LPN Job Summary:

This position provides a centralized intake and customer service function to optimize referrals and satisfaction with agency responsiveness. Duties and responsibilities are performed according to standards outlined in the competency based evaluation. The incumbent in this position will be responsible for compliance with all federal and state laws and regulations governing the privacy and of patients' protected health information.


MA Job Summary:

The Medical Assistant controls patient flow for providers, obtains and documents patient vitals, and performs other patient care and clerical duties. The incumbent in this position will support the mission, vision, values and strategic initiatives of Mary Washington Healthcare and must demonstrate a commitment to quality service to patients, physicians, the public and co-workers.

LPN Essential Functions & Responsibilities:

• Coordinates and facilitates intake functions and patient registration processes in the electronic record system while providing excellent customer services to internal and external stakeholders to include community physicians, facilities, insurance companies and other referral sources.
• Manages and tracks all incoming patient referrals via phone and fax while ensuring all necessary documents are received to start patients’ home care experience. Provides verification of insurance, obtains authorization of insurance, and completes follow-up to convert inquiries into service requests for agency as needed.
• Performs routine data analysis to monitor referral patterns/trends and submits findings to clinical leadership. Assists department leadership in proactively identifying and addressing administrative and operational improvement opportunities that promotes high quality and effective processes and procedures.
• Coordinates seamless initiation of patient care services by collaborating with the clinical, billing, and administrative teams. Performs follow-up activities in support of patient care and assists Homecare Coordinator(s) and Clinical Supervisor with scheduling of new admissions as needed.
• Make independent decisions based on business processes to qualify MWHC services for appropriate referrals based on business specifications and regulations.
• Performs other duties as assigned.

MA Essential Functions & Responsibilities: 

• Greets and escorts patients to exam room in a timely and courteous manner.

• Reviews patient chart to ensure all reports and results required by provider are available prior to exam/treatment. Obtains reports and results as required.

• Obtains and documents patient chief complaint.

• Obtains and documents patient vitals (i.e., height, weight, BP).

• Ensures exam/procedure room is appropriately supplied and set up to accommodate encounter based upon reason for patient visit.

• Reviews patient-supplied history forms for completeness. Queries to obtain missing information within parameters established by supervising provider.

• Assists providers with examinations, diagnostic procedures, and treatments.

• Draws blood and/or assists in obtaining other specimens. Prepares and routes specimen(s) to laboratories; utilizing in-house services whenever appropriate; following verification of patients’ insurance.

• Documents all activities/interventions, patient/family responses, medication prescribed, etc., in the medical record.

• Communicates with patients regarding provider advice/instructions within scope of training.

• Adheres to infection control/safety guidelines, and confidentiality policies.

• Phones in prescriptions to pharmacies based upon provider’s written orders.

• Provides results and other information to patients as specifically directed by provider.

• Assists patient with the scheduling of future appointments, surgeries, and/or diagnostic testing, as necessary.

• The Medical Assistant is not authorized to interpret reports or results or independently dispense medical advice to patients.

• Performs other duties as assigned.

LPN Qualifications and Compensation Pay Range: $25.42 - $35.59

• Valid LPN License from Virginia
• One year experience in homecare environment, physician office, and/or medical case management strongly preferred.

MA Qualifications and Compensation Pay Range: $20.91 - $29.28

• Must be certified Medical Assistant. In lieu of certification at hire, must have successfully completed a medical assistant training program or have two years of experience as a Medical Assistant (eq. Army Medic, Navy Corpsman) at hire.

  • For those that have completed a medical assistant training program or have two years of experience, must obtain Medical Assistant certification within 18 months of hire.

    • Incumbents hired before March 2021 may be considered grandfathered in terms of education. Should an incumbent obtain the Medical Assistant certification, it would be considered a requirement of their role moving forward.

• AHA BLS Provider CPR required at hire.

• Proficiency in basic clinical skills as required by specialty (i.e. phlebotomy, blood pressure, EKG, injections) required.

• Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality required.

• Minimum of 2 years’ prior experience providing clinical support in a medical office setting preferred.

• Electronic Medical Records experience preferred.

MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.

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Required

Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.

Mental Requirements: Possesses critical thinking and analytical skills.  Ability to multi-task.  Ability to communicate effectively and collaborate with a multi-disciplinary team. 

Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals. 

“It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”

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Compensation Pay Range:

$20.91 - $35.59