Order Processor

Description

HOH Water Technology is a leading, growing, third-generation family-owned water treatment company proudly celebrating 58 years in business. Our success is built on a commitment to excellence, innovation, and exceptional service to our customers. At HOH, we believe our people are the foundation of that success, and we look for individuals who align with our core values of Accountability, Creativity, Teamwork, and Service. We are passionate about Investing, Rewarding, and Giving Back, for a lasting impact on our clients, coworkers, and community

We are seeking a full-time Order Processor. This role supports HOH Water Technology's order management operations by ensuring accurate and timely order entry, proactive customer communication, and seamless coordination between customers and the field team. The ideal candidate is detail-oriented, organized, and comfortable managing a high volume of orders in a fast-paced environment. This is a hybrid position working out of the Palatine, IL office 3 days a week and remotely, if desired, the remaining 2 days.

What we offer:

• Competitive Compensation: Hourly range $22-26 based on experience.
• Comprehensive Benefits: Medical and Dental Insurance with generous employer contributions, HSA contributions ($1,200 family / $800 individual annually), and 401K with company matching and many more!
• Generous Time Off: 15 PTO Days, 16 Paid Holidays including extended holiday pay at the end of the year
• Profit Sharing Bonus: Company Profit Sharing Bonus (budget projection for 2026: 3–4 weeks of additional pay)
• Engaging Culture: Caring leadership and managers who foster high engagement — HOH earned a 4.69/5 Gallup Employee Engagement Q12 score. Team and company events throughout the year.
• Career Growth: Hands-on training, employee development, and continuing education reimbursement

Key responsibilities of this position include:

• Process and enter a high volume of customer orders (250+ per week) in the ERP system, ensuring accuracy across all fields including pricing, shipping details, account information, and special instructions.
• Receive and manage incoming orders via phone and email, verifying all required information is complete before entry.
• Manage Purchase Orders from key clients and audit pricing to ensure accurate flow-through to invoicing.
• Check inventory levels across warehouses to determine appropriate warehouse selection for each order.
• Maintain and update customer pricing and account files in the database as requested.
• Serve as a primary point of contact for customers, answering product questions, communicating on unfulfilled or incorrect orders, and providing pricing information as needed.
• Support and train field staff on proper order submission processes to improve accuracy and efficiency.
• Maintain proactive communication with the field team regarding order status and deliveries.
• Provide secondary phone coverage, stepping in to answer inbound calls when needed.
• Coordinate with purchasing on drop ship orders as needed.
• Provide general administrative and backup support to the Finance team, including assisting with purchase orders, delivery acknowledgements, help desk tickets, and ad hoc projects as needed.

Requirements

• Reliable transportation.
• Must be located within approximately a one-hour driving distance from our Palatine office.
• Strong communication and time management skills.
• Self-motivated, detail oriented, organized, and a collaborative team player.
• Comfortable working under deadlines and with repetitive processes.
• A distraction-free work from home space if utilizing remote work options.
• Must pass a drug screening and relevant background checks.
• Must be legally authorized to work in the United States.

HOH Water Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.