- Salary
- $73k – $83k/yr
- Location
- Washington, DC
- Workplace
- Onsite
- Type
- Full-time
- Department
- Property Operations
- Seniority
- Manager
- Source
- Lever
Description
At Placemakr, exceptional resident experiences are built through meaningful interactions, proactive communication, and a commitment to service. As the Resident Experience Manager, your mission is to lead the Resident Experience team while creating a culture where every resident feels welcomed, heard, and supported throughout their stay.
Around here, no two days look the same (which is exactly how we like it). You'll balance resident needs, coach your team through challenging situations, and ensure every interaction reflects Placemakr's hospitality standards. Whether you're mentoring Resident Experience Associates, resolving escalated concerns, auditing communication quality, or partnering with operational leaders, you'll create consistency across every touchpoint of the resident journey.
Reporting directly to the General Manager, you'll oversee a team of Resident Experience Associates while partnering closely with Housing Operations, Housekeeping, Maintenance, and Property Leadership to deliver exceptional arrival and departure experiences, timely communication, and seamless service throughout the resident lifecycle. Together, you'll ensure every interaction reflects Placemakr's hospitality standards while creating a welcoming, effortless experience from reservation through move-out.
Success in this role requires exceptional leadership, emotional intelligence, sound judgment, and a genuine passion for hospitality. You'll lead by example, build trust with residents, clients, and partners, and foster a culture of accountability where service excellence is the standard.
This is a full-time position that requires open availability for flexible scheduling, including early mornings, evenings as late as 12AM, weekends and holidays, on a rotational basis and as the needs of the business call for it.
This position requires regular travel between assigned Placemakr-managed communities throughout the Washington metropolitan area as business needs require. Resident Experience Managers will report to an assigned home-base community in the Washington metro area, but should expect to support other locations throughout the portfolio, spending a majority of their time actively supporting resident-facing operations, coaching team members, collaborating with operational partners, and ensuring consistent execution of Placemakr's hospitality standards across the resident journey. Approved business travel expenses will be reimbursed by Placemakr.
