Senior Analyst, Payment Analytics (09)

Job Description:

Role Title: Senior Analyst, Payment Analytics (09)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary/Purpose: 

Senior Analyst, Payment Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives.

Focused on understanding the Enterprise payment process across customer payment journeys, assessing existing data availability, and collaborating closely with business stakeholders, technology teams, operations, and data engineers to capture and integrate any missing payment data. The manager will generate robust reporting and analytics on the Wing-to-Wing payment lifecycle, delivering strategic insights and actionable recommendations to optimize the payment experience.

Key Responsibilities:

• Independently build and maintain enterprise-level reporting for payments across all products and channels, including dashboards, automated reports, and KPI scorecards.

• Partner with Agile delivery teams to support the payments infrastructure rebuild by gathering, documenting, and validating requirements for data collection and tracking at each stage of the payment lifecycle.

• Perform data quality checks, reconciliations, and root-cause analysis to ensure reporting accuracy and quickly resolve data gaps/issues.

• Support compliance, governance, and audit-related requests for payments reporting, including documentation, control evidence, metric definitions, and lineage/logic as needed.

Required Skills/Knowledge:

• Bachelor's Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant Analytics experience in lieu of specified degree minimum 4+ years of relevant Analytics experience.

• 1+ year of hands-on experience with SQL and/or SAS to source, manipulate, and validate data for reporting and analysis.

• Minimum 1+ year of experience using Tableau to build dashboards and automate recurring reports, with strong attention to accuracy.

• Excellent oral and written communication skills with ability to collaborate, articulate and present solutions cutting across functional/agile teams in a simple yet compelling manner.

Desired Skills/Knowledge:

• 2 to 4 years of analytics experience in Financial Services Industry

• Ability to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements and followed upon.'

Eligibility Criteria: Bachelor's Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 2+ years of hands-on relevant Analytics experience in lieu of specified degree minimum 4+ years of relevant Analytics experience.

Work Timings: 2 PM to 11 PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L6 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

• L8 Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L6+ employees can apply for this opportunity.

Grade/Level: 09

Job Family Group:

Data Analytics