Job Description

To perform temporary duties as assigned by the business unit to support operational needs and ensure continuity of service delivery.

Hello Future Contractor

Welcome to FNB Life Agency Management and Operations (Pty) Ltd, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

Are you someone who can:

• Handle policy-related queries professionally and accurately, ensuring clients receive prompt and effective assistance.
• Assist with general administrative duties, including contacting clients, data capturing, updating records, document management, and reporting.
• Maintain accurate records and ensure all information captured is complete and up to date.
• Provide day-to-day support to the Manager by assisting with operational, administrative, and other ad hoc tasks as required.
• Manage multiple tasks while maintaining accuracy and meeting agreed turnaround times.
• Provide professional and courteous communication when engaging with internal and external clients.
• Escalate urgent queries or service issues to the relevant teams in line with business processes.
• Be flexible and willing to take on additional responsibilities to support the team and business objectives.

You will be an ideal candidate if you:

• Hold a Grade 12 qualification.
• Have previous experience in administration, customer service, call centre, reception, or financial services environments (advantageous).
• Demonstrate strong administrative and organisational skills.
• Have excellent verbal and written communication skills.
• Are customer-focused with a professional and helpful approach.
• Have strong attention to detail and accuracy when capturing information.
• Are computer literate and proficient in using Microsoft Excel and Outlook.
• Can work under pressure and manage high volumes of administrative tasks.

You will have access to:

• Opportunities to network and collaborate
• Challenging Working environment
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Create a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested in taking the step? We look forward to engaging with you further.

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

23/07/26