Fiscal Utility Support Specialist

Position Information:
This position is responsible for performing a wide variety of complex utility billing functions for the Fiscal Utilities Division.  Responsible for reviewing the activities of the cashiering, customer service and utility billing sections of the Finance Department and coordinating assigned activities within the sections.  Provides work direction to Fiscal Utility Support staff, conducts collection calls, initiates past due notices, determines appropriate turn-off situations, and performs basic auditing of various statements.

**The candidate selected for this position will be subject to passing a pre-employment criminal background check including fingerprint check.

1. Serves as a lead worker to other employees, determining completion of work, and troubleshooting complex problems.  
2. Prepares, processes, and maintains a variety of records including past due notices, and bills. Back-up Business & Occupations tax records.  May performs auditing duties including reconciliation and reviewal of statements.
3. Receives and responds to a variety of complex customer complaints, concerns, and/or other related items including closing accounts, determining which accounts to activate shut-off, and troubleshooting any billing or account concerns.
4. Researches and assembles material on delinquent accounts; implements turn-ons and shut-offs in accordance with established procedures.
5. Issues licenses and license numbers for business needs; monitors and updates database as necessary.
6. Performs the duties of a Fiscal Utilities Support Assistant and Fiscal Support Technician when needed.  
7. Assists with providing information for budget preparation and administration.
8. Assembles a variety of reports related to departmental activities and/or operations; conducts related administrative research.  Prepares and reconciles a variety of documents and reports in assigned area of responsibility such as invoices, vouchers, payments for services and/or supplies, CRM requests, etc.
9. Maintains applicable departmental databases and information.
10. Composes a variety of routine and/or specialized correspondence, reports, documents, applications, forms, memos, and/or other applicable materials; and verifies and edits grammatical composition.
11. Performs various routine clerical duties, utilizing standard office equipment, to include screening incoming calls; taking and transmitting messages; maintaining calendars; scheduling meetings; making photocopies; performing data entry; faxing documents; keyboarding; and word processing.
12. Computes and collects fees and money from customers; issues receipts to customers; sets up/maintains new accounts; submits documentation to appropriate individuals. 
13. Responds to requests for information from the general public and/or other interested parties related to finance; answers routine questions; and directs customers and visitors to appropriate locations.
14. Takes the lead for directing work when the Finance Office Supervisor is out of the office or unavailable.
15. Acts as the chief assistant to the Finance Office Supervisor with regard to all Finance utility billing, business license/tax, and customer service responsibilities.
16. Performs other duties as required.

• Associate’s degree or 2 year technical certificate in accounting, business, or related field AND 2-3 years of administrative, bookkeeping and/or cashiering experience OR a combination of education, training and experience which would provide the required skills, knowledge and ability to perform the job as determined by the department.  

Required Knowledge and Skills:

• Basic mathematical concepts and ability to perform mathematical calculations
• Bookkeeping principles
• Licensing principles and regulations
• Applicable federal, state, and local laws, rules, and regulations.
• Modern office administration.
• Utility service systems, shut-off standards and procedures, and perform complex utility service research.
• Good interpersonal and customer service skills to courteously deal with and to establish and maintain effective working relationships with co-workers, other City employees, vendors, local agencies and providers, and the general public.  
• Work in a multi-task environment, be detailed-oriented, able to organize duties and set priorities to meet deadlines.
• Initiative to take action and be self-motivated.   Work well independently as well as in a team or cooperative setting.
• Communicate in a professional business-like manner, both orally and in writing.   Portray a professional image and attitude.
• Able to exercise discretion over sensitive and confidential issues related to the department and its business.
• Develop and maintain a general understanding of information that relates to the functions and services of the departments.
• Composing a variety of business correspondence.
• The ability to handle job stress and interact effectively with others in the workplace.