Senior Collections Account Processor

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.
• Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information. 

Basic Qualifications  
- Bachelor’s degree, or equivalent work experience  
- Typically Two to Four Years of clerical and customer service experience  

Preferred Skills/Experience  
- Thorough knowledge of products, services, terminology, procedures and systems related to assigned area  
- Strong customer service skills  
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service  
- Ability to independently identify and resolve complex problems  
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications  
- Effective verbal and written communication skills 
 

Work Mode: 5 Days in Office
Shift Timing: 6:30 PM to 3:30 AM
Location: Chennai

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.