GCC Order Management - (B4)

Key Responsibilities

Independently create quotations/opportunities in ERP system and provide to customer. Serve as SME for other team members.

Create, maintain, and audit accurate Sales Orders in ERP

Handle escalations across functions and follow up on customer requirements not being met

Handle complex customer enquires via phone, e-mail, and fax and serve as escalation point for other team members

Maintain excellent communication with customers and internal stakeholders and become internal expert on customer needs

Develop understanding of customer specific and region/country specific requirements to enhance customer relationship and satisfaction

Develop in-depth knowledge of AMAT products to support complex orders. Review configurations and identify critical errors.

Identify gaps in processes and opportunities for streamlining, cost reduction and other improvements. Support Continuous Improvement initiatives. Serve as SME and mentor other team members

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

4 - 7 Years

### Work Experience:

## Additional Information

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### Shift:

Day (Taiwan)

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### Travel:

Not Specified

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### Relocation Eligible:

No

### Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.