Sr Analyst, Customer Insights

About the Role

Plays a key role in managing customer asset information and producing insightful reports that highlight customer achievements and areas for further improvement. This more senior analyst role supports the Customer Success team by ensuring accurate data management and delivering reporting that drives proactive engagement and value realization.

Your Impact

- Data Management: Collect and prepare customer data across contracts, assets, operations, and utilization to support accurate reporting and insights. - Data-Driven Insights: Implement reporting tools and processes to track progress toward program goals and deliver foundational insights for decision-making. - Pattern & Trend Analysis: Analyze customer data to uncover behavioral trends and recommend proactive strategies that drive long-term success. - Customer Success Narratives: Transform data into compelling stories that help customers understand performance and identify opportunities. - Report Development: Create advanced reports that go beyond metrics to deliver actionable insights and highlight opportunities for value realization. - Strategic Projects: Contribute to initiatives that enhance customer insights and support business growth. - Continuous Improvement: Streamline operations to improve efficiency, reduce costs, and elevate service delivery. - Cross-Functional Collaboration: Partner with internal teams to integrate business intelligence across functions. - Training & Mentorship: Provide subject matter training and guidance to clients and internal teams. - Risk Management: Identify and mitigate risks related to customer feedback, data integrity, and analytics.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience. - Proven track record of managing customer asset information and producing insightful reports. - Strong background in data management, reporting, and process improvement. - Customer Success experience preferred. - Requires up to 30% travel (valid driver's license and acceptable driving record necessary). - Requires good interpersonal and communications skills, and public speaking skills.   We are providing the anticipated salary range for this role: $76,150 - $114,040 annually  

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM-19 #LI-RH2