Junior Analyst - Operations

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Contribute to maintaining seamless platform and service performance by applying proactive monitoring, comprehensive incident management, and streamlined operational automation to exceed customer expectations and achieve operational objectives.

• Ensure continuous performance and availability of platforms and services through vigilant supervision and prompt incident resolution.
• Conduct real-time end-to-end monitoring and incident management across various technical domains, promptly diagnosing platform, network, and service issues.
• Coordinate effectively with internal teams and external partners to restore service efficiently, aligning actions with customer expectations and organizational goals.
• Support and contribute to automation initiatives for operational tasks to improve efficiency and consistency.
• Manage medium to complex incidents with escalating support as needed, prioritizing tasks to meet service level agreements.
• Analyze quality of service metrics, report findings, and support problem management activities in collaboration with business owners.
• Maintain and apply updated operational procedures to ensure task accuracy and efficiency.
• Provide technical assistance and knowledge sharing to team members to foster a cohesive operational environment.
• Monitor recurring incidents to develop and implement corrective or preventive measures.
• Coordinate testing and hardware replacements with vendors and service providers to ensure minimal service disruption.
• Serve as an escalation contact for vendors and partners to uphold service availability.
• Assist supervisory staff during major incidents or crises and contribute to business continuity planning and disaster recovery efforts outside normal hours.
• Execute proactive monitoring across platforms and services spanning Software Defined Network, Private Cloud, Content Delivery Network, Voice, and IP networks to detect and address issues promptly.
• Initiate detailed diagnosis and troubleshooting for platforms and associated operational elements, leveraging technical expertise and automated tools.
• Enhance operational efficiency by automating tasks using tools such as Incident Orchestrator and refining alarm configurations.
• Ensure effective communication of shift status and handovers to maintain operational continuity and accountability.
• Manage medium to high complexity incidents with appropriate escalation protocols, maintaining service standards and customer satisfaction.
• Prioritize operational tasks to balance incident management with preventive activities according to business impact.
• Perform quality of service analyses and collaborate in problem management activities consistent with service level agreements and operational level agreements.
• Maintain up-to-date knowledge and correct application of operational procedures to ensure consistent and accurate task execution.
• Provide technical and procedural support to team members to enhance overall team capability and knowledge sharing.
• Monitor recurring incidents actively and develop corrective and preventive plans to mitigate service disruptions.
• Maintain situational awareness of site facilities to respond appropriately to incidents requiring physical intervention.
• Coordinate effectively with vendors, field services, and carriers for testing, hardware replacement, and escalation to maintain service availability.
• Assist supervisory personnel during major incidents or crisis situations, contributing to effective incident response and recovery.
• Participate in business continuity planning, disaster recovery processes, and crisis support activities beyond normal business hours, ensuring service resilience.

About you

You hold a university degree or equivalent in computer science or telecommunications and bring 1 to 3 years of relevant experience in telecom operations. You possess strong diagnostic, troubleshooting, and automation skills, using tools such as Python or RPA, and have a clear understanding of network and service platforms across multiple technical domains including SDN, Private Cloud, and IP networks. Your effective communication skills, ability to collaborate across cultures, and time management ensure seamless coordination in complex environments.Your professional skills:

• Demonstrate effectiveness in global operations environments by applying consistent operational excellence practices.
• Utilize advanced troubleshooting techniques to diagnose and resolve complex technical issues across multiple platforms and protocols.
• Apply comprehensive knowledge of operational processes and working methods to enhance team performance and service delivery.
• Collaborate efficiently within matrix teams, balancing leadership responsibilities such as delegation and empowerment to optimize task execution.
• Manage time effectively to prioritize and complete multiple operational tasks in alignment with service objectives.

Your soft skills:

• Adapt flexibly to evolving operational requirements and dynamic environments while sustaining focus on results driven outcomes.
• Communicate clearly and professionally to coordinate effectively with diverse teams and stakeholders, ensuring alignment and transparency.
• Innovate continuous improvements and automation opportunities to enhance operational efficiency.
• Prioritize workload strategically to maintain balance and meet deadlines without compromising quality.
• Maintain agility in handling shifting priorities and multi-tasking responsibilities within a collaborative team environment.

Joining Orange as a Junior Analyst - Operations offers the opportunity to make an impact by maintaining critical platform performance and service continuity in a dynamic technology environment. Candidates can expect to develop their technical expertise, enhance problem-solving capabilities, and contribute to operational excellence through teamwork and innovation. This role supports continuous learning and growth within a supportive yet challenging setting aligned with Orange’s commitment to quality and service.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

The benefits of being Orange

 

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

 

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

 

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.