Lead Account Technology Strategist (ATS)

When Citrix pioneered remote access, we believed people should be able to securely work from anywhere in any way they needed. Three decades later, that’s more true than ever. It’s what drives us to create technology that transcends the constraints of time, place, infrastructure, networks, and devices. And it’s the reason organizations around the world trust us to keep their apps available, their data safe, and their people productive – wherever and whenever work happens.

Citrix’s advanced virtualization, networking, endpoint, and security solutions have been integral to our customers' strategic goals for over 35 years and have helped define what’s possible in a dynamic, Zero Trust world. Over that time, we’ve continued to develop industry-leading solutions like Citrix DaaS, NetScaler, UniconOS, SecurAccess for Chrome Enterprise, XenServer, and more.

About the Role: 

The Account Technical Strategist (ATS) is a vital partner for customers, partners, and fellow team members working together to solve business problems for our largest Enterprise customers. They use their extensive experience with technologies centered around secure delivery of applications to develop comprehensive strategies that deliver value for our customers.  

As an ATS in the Citrix Customer Success organization, you will drive value creation for our customers by identifying which critical solutions of our platform help support their business today and which additional solutions can help them achieve their goals tomorrow. This includes identifying new solutions and helping to measure the value they bring to customers you support, building the right relationships within those customers, and aligning their long-term goals with those of Citrix.

What You Will Do: 

• Develop strategic partnerships and relationships with your customers’ technical influencers, key decision makers, and executives 

• Identify critical revenue-generating use cases our solutions support for our customers 

• Assess how Citrix solutions do and can meet customers’ business priorities 

• Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions 

• Coordinate cross-functional teams and resources to ensure customer success goals are met 

• Describe the value our solutions provided at both a business and technical level in an easily understandable way 

• Overcome technical and/or business objections while moving adoption and renewal cycles along the customer’s value journey 

• Establish and maintain a regular cadence with key customer contacts 

• Be a trusted primary point of contact for customer relationship management, and technical support concerns 

• Deliver technical presentations and, when required, product demonstrations remotely or on-site 

• Delegate and review work across complex, multi-product engagements, ensuring the quality and consistency of technical deliverables 

• Oversee and drive the success criteria definition, design and build of multi-product proof of concepts for customer evaluations 

• Provide thought leadership on the latest industry trends and insights 

• Maintain a comprehensive understanding of competitive solutions and offerings 

• Contribute to the broader teams’ value creation and technical mindshare 

• Provide guidance, coaching, and mentoring to less-experienced ATSs and cross-functional team members within the discipline 

• Support the wider team's growth through knowledge sharing, coaching, and mentoring of less-experienced team members

What You Will Bring: 

• 8+ years of presales, solution engineer, technical consulting, field CTO, or other relevant experience 

• 8+ years supporting, designing, or delivering enterprise technology solutions 

• Comprehensive knowledge of business value drivers for critical technology purchases 

• Analytical, critical-thinking, and negotiation skills, particularly at the senior stakeholder levels 

• Ability to navigate multi-faceted, sometimes ambiguous, customer problems by gathering and analyzing information to define the right approach 

• Excellent written and verbal communication skills 

• Ability to adapt technical presentations to audiences with varying levels of technical expertise (e.g., IT administrators, directors, business stakeholders, and executives) 

• Recent experience with Citrix and/or NetScaler technologies 

• Ability to travel up to 60% of the time to customer sites, corporate offices, and events

​

What Will Help You Standout: 

• Experience working with technology service providers, ISVs, and channel partners 

• Bachelor’s Degree in Computer Science (or related field) or relevant work experience 

• Proven record of success in driving adoption of technical solutions with Enterprise sales teams and/or within a complex organization 

• Experience across multiple technical security domains, such as IAM, Zero Trust, virtualization (desktops/servers), endpoint management, thin clients computing, ADC infrastructure, traffic management/load balancing, WAF, and observability. 

• Experience with Microsoft Azure, Amazon Web Services, and/or Google Cloud Platform.