Member Solutions Recovery Specialist

Role

Responsible for the documentation and filing of loan bankruptcy materials with the appropriate attorneys and courts and responsible for the documentation and referral process of legal accounts. Ensures full compliance with loan bankruptcy regulations and legal processes. Verifies the bankruptcy is secured and acquires a copy of the proposed Chapter 13 Plan on all secured accounts. Processes Chapter 7 reaffirmation agreements. Position reports directly to the Member Solutions Manager about the loan bankruptcy process and contacts appropriate parties when necessary. Verifies the bankruptcy is secured and acquires a copy of the proposed Chapter 13 Plan on all secured accounts. Processes Chapter 7 reaffirmation agreements. Position reports directly to Member Solutions Manager.

Major Duties and Responsibilities

Knowledge and Skills

Experience

One to two years of collections experience and/or one to two years of financial industry experience. Knowledge of collections and bankruptcy laws and regulations preferred.

Education/Certifications/Licenses

High school degree or GED

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. Ability to communicate information of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance. Ability to develop and foster strong working relationships with team members and members to ensure we are achieving the overall mission and vision of the credit union. Incorporate core values into daily activities and decisions.

Other Skills

Must be bondable. Strong written and oral communication skills. Conflict resolution sills. Time management skills. Ability to prioritize and multitask. Logic and reasoning skills. Attention to detail. Microsoft Office.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal to moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.