Enrollment Counselor - EXEC

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

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The position requires excellent communication skills, the ability to be a dynamic team player.

The Enrollment Counselor for Executive Programs coordinates admissions process and enrollment of qualified international graduate students. She/he will perform a broad range of duties to meet the needs of the International Student program.

Job Requirements:

• Should be a U.S. citizen or a Legal Permanent Resident.
• Bachelor's Degree preferred
• Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
• Outstanding telephone skills; polite, friendly manner working with students
• Proficient in computer literacy and knowledgeable of Microsoft Office
• Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
• Customer Service Experience.
• Excellent analytical, communication and writing skills.
• Ability to work flexible schedule.
• Will require occasional weekend work and travel.
• Office hours and work times are based on student needs; including availability for students’ worldwide.

Key Duties and Responsibilities:

• Manages admissions process including inquiries, correspondence, collection and maintaining admissions data.
• Inputting student’s information into ERP/CRM in order to provide accurate and efficient reporting and processing for International Graduate Services purposes.
• Working with admissions staff to keep student records up-to-date and accurately entered into ERP/CSM database.
• Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• Communicate effectively with applicants in a timely manner.
• Have strong time management and organizational skills to manage regular communications and updates with applicants and students through texting, email, and phone outreach methods.
• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships.
• Transcript Evaluations for program requirements (recommended hours, content areas, GPA requirements, etc.) for meeting program standards for the University and State certification process.
• Provide prompt and efficient customer service through the Department of International Graduate Services and for the University.
• Learn and execute new information and data processes that are required to meet needs of the Department of International Graduate Services staff.
• Represent the University at INTR and other events as required.
• Receives, reviews, and uploads student admissions documents.
• Assist with orientations for executive students.
• Performs other duties as assigned.
• Willing to travel to residency locations as needed.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

“life-more-abundant.”