- Location
- SGP Serangoon North Avenue 5, Singapore
- Type
- Full-time
- Department
- Management
- Seniority
- Senior
- Source
- Workday
Description
JOB DESCRIPTION
Your main duties and responsibilities are as follows:
Customer Service
• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (during shift work).
Maintain Data Center Systems
• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the Dc critical M&E systems.
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid.
• Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition.
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review subcontractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures.
• Maintain log and records of instrument readings, equipment and consumable stock level.
• Report all unlocked doors and racks to the security control.
• Briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / Assistant Manager / Manager.
• Incidents and field service reporting and filing.
• Adherence to all quality, health & safety, and environmental policies within the CE domain.
• Comply to site required policies, guidelines and practices.
• Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time
In the event there are substantial changes to the main duties and responsibilities as set out herein (for example, in cases of secondment, transfer or promotion), the Company will communicate such changes to you in writing
JOB REQUIREMENTS
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