Housekeeping - Turndown Attendant (P.M.)

Description

Summary

At MacArthur Place Hotel & Spa, hospitality is more than service. It is about creating meaningful moments for our guests and each other. We are looking for team members who take pride in their work, enjoy being part of a collaborative team, and are passionate about delivering exceptional experiences.

As a Housekeeping Turndown Attendant, you will play an important role in creating a memorable and relaxing evening experience for our guests. Through thoughtful room preparation, attention to detail, and genuine hospitality, you will help ensure that every guest enjoys the comfort, warmth, and luxury that defines the MacArthur Place experience.

The Importance of Guest Service

At MacArthur Place, every interaction contributes to the guest experience. As a Housekeeping Turndown Attendant, you are often one of the final team members to touch a guest room each day. Your attention to detail, anticipation of guest needs, and commitment to service excellence help create a sense of comfort, care, and luxury that leaves a lasting impression. We are looking for individuals who take pride in delivering thoughtful service and understand the important role they play in exceeding guest expectations.

What You'll Do

• Perform evening turndown service in assigned guest rooms according to hotel standards.
• Prepare beds for nighttime occupancy by turning down linens, arranging pillows, and creating a comfortable sleeping environment.
• Refresh occupied guest rooms to ensure a clean, welcoming, and relaxing atmosphere.
• Replenish guest amenities, drinking water, coffee and tea supplies, towels, and bathroom items.
• Adjust lighting, close drapes, and set room ambiance to reflect the property's luxury service standards.
• Remove room service trays, used glassware, trash, and other items as needed.
• Empty wastebaskets and replace liners when necessary.
• Tidy bathrooms, replace used amenities, and ensure all areas are clean and well-presented.
• Inspect guest rooms for cleanliness, presentation, and adherence to resort standards.
• Verify that room furnishings, fixtures, and equipment are in proper working condition.
• Report maintenance concerns, safety hazards, damaged items, or housekeeping deficiencies promptly.
• Deliver VIP amenities, welcome gifts, and special turndown enhancements as assigned.
• Deliver additional linens, pillows, towels, and guest-requested items in a timely and professional manner.
• Respond courteously to guest questions, requests, and preferences, escalating concerns when appropriate.
• Accurately update room status information and communicate completed assignments to supervisors.
• Follow established procedures for occupied rooms, vacant rooms, and "Do Not Disturb" rooms.
• Maintain a clean, organized, and fully stocked housekeeping cart at all times.
• Support public area cleaning and special housekeeping projects as needed.
• Follow all chemical handling and safety procedures, including proper use of cleaning products, equipment, gloves, safety goggles, and other required personal protective equipment (PPE) to ensure a safe working environment for guests and team      members.
• Follow all housekeeping, safety, sanitation, and security policies and procedures.
• Collaborate with Housekeeping, Front Office, Engineering, Spa, and Guest Services teams to ensure an exceptional guest experience.

What We're Looking For

Preferred Qualifications

• Previous hotel housekeeping experience or formal housekeeping training preferred.
• Experience in luxury hospitality, resorts, or upscale hotels is a plus.
• Customer service experience preferred.
• Strong attention to detail and organizational skills.
• Ability to work efficiently and independently.
• Excellent communication and interpersonal skills.
• Reliable, professional, and punctual.
• Commitment to providing exceptional guest service.

Physical Requirements

The physical requirements described below are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

• Ability to stand and walk for extended periods.
• Frequent bending, stooping, kneeling, pushing, pulling, and lifting.
• Ability to lift and carry up to 40 pounds.
• Ability to push housekeeping carts throughout the property.
• Ability to work evenings, weekends, holidays, and other schedules as business needs require.

Why Join MacArthur Place?

At MacArthur Place, we believe caring for our team is just as important as caring for our guests. When you join our team, you become part of a luxury resort known for exceptional hospitality, meaningful guest experiences, and a culture built on respect, collaboration, and growth.

As a member of our team, you'll enjoy:

• Employee discounts on hotel stays, dining, and spa services.
• Opportunities to learn and grow within our hospitality collection and affiliated properties.
• Access to professional development and advancement opportunities, when available.
• A supportive and collaborative work environment where your contributions are valued.
• The opportunity to work alongside passionate hospitality professionals dedicated to service excellence.
• A beautiful Sonoma Wine Country setting that celebrates wellness, food, wine, and community.
• The chance to help create memorable experiences for guests from around the world.

Other Duties as Assigned

At MacArthur Place, exceptional guest experiences are built through teamwork and collaboration. Team members may occasionally assist with special projects, resort events, or other responsibilities as business needs require. We value flexibility, a positive attitude, and a willingness to support both guests and fellow team members. Management reserves the right to modify, add, remove, or assign duties and responsibilities as needed.

About MacArthur Place

Originally a historic estate, MacArthur Place has evolved into Sonoma's premier luxury resort, featuring 69 elegantly designed guest rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about creating unforgettable guest experiences while fostering a culture of excellence, respect, and inclusivity.

Equal Employment Opportunity

MacArthur Place is an Equal Opportunity Employer and provides equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law. We are committed to maintaining an inclusive, respectful, and discrimination-free workplace.

At-Will Employment

Nothing in this job posting is intended to create a contract of employment, express or implied. Employment with MacArthur Place is at-will and may be terminated by either the employee or the employer at any time, with or without cause or notice, subject to applicable law.

Apply today and become part of a team dedicated to delivering exceptional hospitality in the heart of Sonoma Wine Country.