ACE Properties | ACE Group of Companies

About the Role

ACE Properties is looking for a friendly, well-organised Front Desk Officer (also known as our First Impression Officer) to be the first point of contact for everyone who visits or calls our office.

You will welcome walk-in guests, visitors and interviewees warmly, listen carefully to what they need and solve their queries or connect them quickly with the right department. Alongside this, you will manage the office's IP telephony system and incoming calls, look after the visitor and courier logs, and provide a range of administrative and clerical support.

The role reports to the Admin Department [confirm]. It shapes how clients, candidates and partners experience ACE Properties from the very first moment. If you enjoy helping people and keeping a busy reception running smoothly, we would like to hear from you.

Responsibilities

Visitor Reception & Guest Experience

• Greet and welcome all visitors professionally and direct them to the right person or area.
• Coordinate with relevant departments, such as HR, Sales and Admin, about arriving visitors and interviewees.
• Answer visitor queries directly, or contact the relevant department for further information.
• Maintain an accurate visitor log and issue visitor badges to interviewees and guests.
• Listen attentively and take a problem-solving approach so every visitor leaves with their query resolved.

Call Handling & Telephony Management

• Answer incoming calls and route them to the relevant departments.
• Give callers information on departments, extension numbers, operating hours and general enquiries, drawing on a range of sources.
• Arrange call-backs at the agreed time whenever a call-back is requested or promised.
• Place calls on behalf of staff and keep a log of calls placed and received.
• Set up conference calls across different locations and time zones.
• Escalate call-related issues to the relevant officials so that customer concerns are fully resolved.

IP System & Technical Coordination

• Check every day that all telephone lines and devices are working properly.
• Report telephone or internet issues to the NSS department promptly.
• Guide and train staff on routine IP dialling questions and how to use the telephony system.
• Keep the company telephone directory and other reference resources up to date so the information you give is accurate.

Administrative & Clerical Support

• Receive and sort daily couriers, distribute them to the relevant departments and keep a courier log.
• Maintain meeting room reservation logs and meeting records.
• Schedule meetings between directors, managers and staff on request.
• Carry out typing, proofreading, data entry and other clerical tasks.
• Support the monitoring team with CCTV reviews for assigned tasks.

Data Custody & Professional Development

• Act as custodian of all company mobile numbers and related contact data, and keep them confidential and secure.
• Keep improving your communication skills, language and accent to raise service quality.
• Perform any other duties assigned by management.

Requirements

Qualifications & Experience

• A Bachelor's degree or Intermediate qualification in any discipline [confirm minimum].
• 1–2 years of experience as a Receptionist, Front Desk Officer or in a similar customer-facing administrative role [confirm]. Fresh graduates with strong communication skills are also encouraged to apply.
• Experience with IP telephony, switchboard or PABX systems is a plus.
• Proficiency in MS Office, especially Word, Excel and Outlook, with good typing and data entry speed.
• Experience maintaining logs, records and basic office documentation.
• Previous experience in real estate, corporate or hospitality environments is an advantage.

Soft Skills & Leadership

• Excellent communication: fluent in spoken and written English and Urdu, with a clear, professional telephone manner.
• Customer-first attitude: a warm, welcoming and patient approach with visitors and callers.
• Active listening and problem-solving: you understand what people need and resolve it efficiently.
• Organisation and multitasking: you can handle visitors, calls and admin tasks at the same time without losing accuracy.
• Professional presence: well presented and composed, able to represent the company to clients and senior guests.
• Confidentiality and integrity: you can be trusted with sensitive contact data and company information.
• Coordination: you work well with multiple departments and follow up until each matter is closed.
• Eagerness to learn: you are committed to developing your communication and service skills.

Job Details

• Location: Kharian - Dream City
• Job Type: Onsite
• Working Hours / Shift: 10:00 AM to 07:00 PM
• Department: Administration / Front Office 
• Reports to: Admin Head 

About ACE Properties

ACE Properties is the real estate subsidiary of the ACE Group of Companies, a diversified group whose businesses include:

• digital remittance services to more than 100 countries
• digital wallet services in the UK
• real estate development
• a web-based news channel
• advertising
• software solutions in Pakistan

ACE Properties develops modern, well-planned communities and commercial destinations. Our active projects are Canal City Sarai Alamgir, Dream City Kharian and ACE Shopping Park Kharian.

Backed by the strength and global reach of ACE Group, we are committed to quality, transparency and customer trust in every project we deliver. Joining ACE Properties means being part of a growing, people-focused organisation where your work makes a visible difference.

Learn more: ACE Group Company Profile