Customer Success Manager

A rapidly growing security technology company is seeking a Customer Success Manager to
deliver a white-glove onboarding experience for new clients. You'll be the primary point of
contact after the sale, ensuring customers are successfully onboarded, building strong
relationships, and creating an outstanding client experience from day one.

Responsibilities
● Serve as the primary point of contact for new customers from contract signing through
onboarding.
● Guide clients through the onboarding process, ensuring a seamless and positive
experience.
● Build trusted, long-term relationships by providing exceptional customer service.
● Coordinate with internal teams to keep implementations on track and ensure timely
completion.
● Proactively communicate updates, answer questions, and resolve issues quickly.
● Follow up with customers after onboarding to ensure satisfaction and identify
opportunities to strengthen the relationship.
● Attend industry trade shows and occasionally visit customer sites to build relationships
and represent the company.
● Continuously look for ways to improve the customer experience.

Requirements
● 2+ years of experience in Customer Success, Account Management, Relationship
Management, Client Services, Project Coordination, or a similar client-facing role.
● Outstanding communication and relationship-building skills.
● Highly organized with strong attention to detail.
● Friendly, confident, and professional with a genuine passion for helping customers
succeed.
● Ambitious, proactive, and comfortable working in a fast-paced environment.
● Comfortable working in an office setting.
● Willingness to travel occasionally for trade shows and customer