Operations Support Supervisor

Citi is looking for an experienced Operations Support Manager to lead and coordinate a team of 8 operations professionals, ensuring the seamless end-to-end delivery of daily banking operations — including cheque processing, clearing house flows, and accounting close — within a fast-paced, time-sensitive environment. This role sits within Citi's core operations function and plays a critical part in maintaining operational accuracy, managing external vendor relationships, and safeguarding information security standards. If you thrive on accountability, cross-functional coordination, and delivering results across multiple daily cutoffs, this is an opportunity to make a direct and measurable impact.

Responsibilities

• Coordinate and oversee the daily operations cycle across multiple closing schedules, ensuring all processes are completed accurately and on time — including early-morning openings and late-evening accounting close activities.
• Validate that all operational workflows are functioning correctly at each stage of the process, identifying and resolving contingencies quickly to minimize service disruption.
• Lead the daily coordination of an 8-person operations team, assigning tasks, setting priorities, and ensuring consistent delivery across all shifts and cutoff windows.
• Monitor team performance and quality of output, providing ongoing feedback and making recommendations on development, performance, and staffing needs.
• Oversee the accounting close process, performing account reconciliations and confirming that all financial entries are validated and complete before each cutoff.
• Manage the relationship with an external vendor partner, ensuring information security protocols are upheld and that all data-handling standards are met.
• Act as the subject matter expert for senior stakeholders on operational processes, escalating control issues transparently and ensuring compliance with applicable policies and regulations.
• Step in for the operations manager when required, maintaining continuity and full operational accountability in their absence.

Required qualifications & skills

• 2 to 5 years of experience in banking or financial operations, including at least one year in a supervisory or team coordination role.
• Knowledge of physical cheque validation rules and clearing house compensation flows.
• Accounting knowledge with hands-on experience in account reconciliation and financial close processes.
• Advanced proficiency in Microsoft Excel, applied to data validation, operational reporting, and process tracking.
• Ability to manage flexible working hours across multiple daily cutoffs, with availability for early-morning starts from 6:00 AM and late-evening close activities beyond 10:00 PM when required.
• Intermediate English proficiency, with the ability to communicate clearly in writing and verbally with both internal teams and external partners.
• Demonstrated ability to make decisions independently, resolve operational issues under time pressure, and maintain clear communication with stakeholders throughout.

Beneficial skills & qualifications

• Experience working with or managing external vendor relationships within a regulated financial services environment.
• Familiarity with information security practices applied to data-sharing processes involving third-party partners.
• Bachelor's degree or university qualification in business, finance, accounting, or a related discipline.

What we offer

At Citi, you will take on real ownership of a critical operations function, working within a collaborative team environment where performance and delivery are recognized. This is a role with tangible impact — coordinating complex daily processes, developing your leadership capability, and growing your expertise across banking operations, accounting, and vendor management at a global financial institution.

• Hybrid working model with 3 days in the office and 2 days working remotely, providing flexibility to balance professional and personal commitments.
• Scheduling flexibility that reflects the operational reality of the role, with structured shift patterns covering early, standard, and late-closing windows.
• Direct ownership of a critical operational area, with the autonomy to coordinate a team and make decisions that keep the business running.
• Exposure to cross-functional collaboration, working alongside internal teams and external partners within a regulated, high-accountability environment.
• Access to learning and professional development opportunities within one of the world's leading financial institutions.
• Wellbeing and financial benefits aligned to Citi's global employee programmed, tailored to your local market.

Apply today and take ownership of a key operations role at Citi, where your coordination skills, financial knowledge, and leadership will directly shape the quality and reliability of daily banking operations.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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