- Location
- PHMNL12 - Manila - North Wing, Philippines
- Type
- Full-time
- Seniority
- Senior
- Source
- Workday
Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Job Description Summary:
The Continuous Improvement Professional is responsible for developing and executing CI initiatives to enhance Customer Experience performance, process quality, and operational efficiency across the GSC network. The role drives the adoption of The Maersk Way as the standard operating system for performance management and problem solving, ensuring a structured and sustainable approach to continuous improvement, governance, and capability building. Continuous Improvement (CI) within Customer Experience focuses on systematically improving processes, reducing cost-to-serve, enhancing customer outcomes, and building a sustainable culture of operational excellence across the GSC network. CI acts as the engine that converts operational scale into measurable value through standardization, capability building, and structured problem solving.
Key Responsibilities:
Professional Stream
The Professional stream includes individual contributors who apply advanced knowledge of Continuous Improvement, Operational Excellence, and Customer Experience processes to deliver measurable business outcomes. Work at this level focuses on:
Driving CI strategy execution and maturity across processes and sites
Applying structured methodologies (Lean, The Maersk Way) to solve business problems
Leading or supporting cross-functional improvement initiatives
Influencing stakeholders and enabling change adoption
Individuals may coach or mentor others, lead projects, and support capability building initiatives, while not having direct people management responsibilities.
Progression within this stream reflects increasing depth in CI expertise, ability to lead complex transformations, and influence across functions, products, and regions.
Accountabilities
Develop and execute CI strategies aligned with global and regional CX priorities
Drive process quality ownership, including identification of gaps and improvement actions
Support and lead cross-functional projects and change initiatives (GSC, Product, Global)
Enable resource planning and prioritization of CI initiatives and pipeline
Design and implement risk mitigation frameworks, including audits and governance models
Act as custodian of quality culture and continuous improvement mindset
Identify and enable automation opportunities to improve efficiency and scalability
Critical Tasks
Execute CI strategies and track maturity, adoption, and outcomes across processes and sites
Own and implement process quality frameworks, linking performance gaps to capability building and training interventions
Lead or support complex improvement projects ensuring alignment, governance, and successful adoption
Partner with Product, Platform, and Technology teams to drive implementation of enhancements within GSC
Apply structured problem-solving techniques (e.g., A3, root cause analysis, Kaizen) to improve KPIs
Identify opportunities for automation and digital enablement to reduce manual effort and improve accuracy
Monitor performance metrics, identify defects, and drive corrective and preventive actions
Promote standardization and ensure CI tools, frameworks, and ways of working are embedded in daily operations
Capabilities
Strong project and program management skills
Expertise in Lean, Agile, and structured Continuous Improvement methodologies
Business acumen with ability to link CI initiatives to customer and financial outcomes
Stakeholder management and change leadership across multiple levels and functions
Strong analytical and problem-solving capabilities with a data-driven mindset
Technology awareness, including automation, AI, and digital tools
Coaching and capability development mindset
Enterprise thinking with ability to drive standardization and scalability
Impact
The role contributes directly to:
Improved customer experience and service quality
Reduced cost-to-serve through efficiency and automation
Stronger operational governance and risk mitigation
Sustainable culture of continuous improvement and performance excellence
Delivery of measurable business value through standardized and scalable solution
Skills and Competencies:
Ability to lead or support cross-functional improvement projects and drive measurable outcomes
Experience in process governance, risk mitigation, and performance tracking (KPIs)
Strong business acumen, ideally within logistics or supply chain operations
Proven experience in process optimization, quality frameworks, and operational excellence
Strong stakeholder management and influencing skills, with ability to engage senior leaders
Effective change management and adoption enablement capability
Solid project management skills, including planning, execution, and governance
Willing to work on a night shift schedule and in a site-based setup.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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