Customer Experience Associate

Full Job Description

A-Core Industrial Services is seeking a Customer Experience Associate to join our team. We are looking for a dependable, organized, and service oriented professional who communicates clearly, takes initiative, and enjoys helping customers.

As a Customer Experience Associate, you will provide responsive and professional support to customers throughout their experience with A-Core. You will answer questions, coordinate requests, maintain accurate records, and work with internal teams to help resolve customer needs efficiently.

The ideal candidate is a thoughtful problem solver who can provide excellent service while working independently in a remote environment.

You Will

• Respond to customer inquiries promptly and professionally through phone, email, and approved communication channels.
• Provide accurate information regarding services, scheduling, customer requests, and company procedures.
• Track customer requests and follow up to support timely resolution.
• Maintain detailed and accurate records of customer communications and service activity.
• Coordinate with internal teams to resolve customer questions and service concerns.
• Identify recurring customer issues and communicate relevant trends to management.
• Develop a strong understanding of A-Core's services and customer-support procedures.
• Maintain professionalism, confidentiality, and sound judgment when handling customer information.
• Meet established individual and team service expectations.
• Remain responsive and communicative while working remotely.
• Escalate complex or sensitive matters to the appropriate team member or manager.
• Perform other related duties as assigned.

This Might Describe You

• 1–2 years of experience in customer service, client support, administrative support, hospitality, retail, or a related service role.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Professional and customer focused approach to problem-solving.
• Ability to manage multiple priorities and follow through on commitments.
• Comfortable learning new software, systems, and processes.
• Proficiency with common business applications such as Microsoft Outlook, Word, and Excel.
• Ability to work independently and remain accountable in a remote environment.
• High school diploma or equivalent required.

Experience with CRM, customer support, scheduling, or business communication platforms is a plus.

Why Join A-Core

Eligible employees may receive:

• Medical, dental, and vision insurance
• 401(k) retirement benefits
• Paid time off
• Paid company holidays
• Professional development and training opportunities
• Remote work flexibility
• Career development and advancement opportunities

Benefit eligibility, coverage, waiting periods, and other terms are governed by the applicable company policies and benefit plan documents.

Who We Are

A-Core Industrial Services provides specialized services to commercial, industrial, government, transportation, infrastructure, and construction customers.

Our success depends not only on the work performed in the field, but also on the people who support our customers and operations every day. We value safety, quality, integrity, accountability, teamwork, and dependable service.

If you are an organized professional who enjoys solving problems, communicating with customers, and contributing to a team, we encourage you to apply.

Equal Opportunity Employer

A-Core Industrial Services is an Equal Opportunity Employer. Qualified applicants are considered for employment in accordance with applicable federal, state, and local laws.