Support Engineer - Digital Journey

We are looking for a Support Engineer – Digital Journeys to join our team. 

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations. 
A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient. 

What your key responsibilities will be: 

• Provide support for a software solution developed in low-code platform based on Java Script.  

• Troubleshoot technical issues and provide solutions in a timely manner. 

• Ensure support quality of the solutions following standards, best practices and KPI defined by the SLA. 

• Maintenance and improvement of software solutions in accordance with company standards and policies. 

Skills and experience we expect from you:  

• Support of software solution: A minimum of 2 years of experience in support of software solution and providing 2nd level support. 

• JavaScript Development: A minimum of 2 years of experience in JavaScript development, using node.JS 

• Frontend Development: Experience with React framework, HTML and CSS for creating responsive and visually appealing user interfaces. 

• Database Proficiency: Experience with Microsoft SQL or other relational databases.  

• Understanding of integration technologies: Familiarity with RESTful APIs and web services. 

• Cloud Services: Experience with Microsoft Azure or other cloud computing services, including deployment, and scaling. 

• Excellent written and verbal communication skills. Ability to convey complex technical concepts clearly. 

• Demonstrates a proactive, selfdriven approach to problem solving.

• Strong team-working skills, collaborating effectively with cross-functional teams. 

• Ability to focus on details while managing support items.

• Efficiently prioritize tasks and meet deadlines. 

• An internal drive to learn, improve, and stay updated with industry trends. 

• Willingness to share knowledge with colleagues and contribute to a learning culture. 

• Familiarity with banking business processes and requirements is advantageous. 

• Fluent in  English (spoken and written). 

What we offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties 

• Challenging and varied work 

• Flat management structure 

• Excellent team-oriented and international working environment 

• Travel possibilities 

• Hybrid model of working