Senior Analyst- Commercial Experience

Job Description :

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. 

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. 

Join us and play your part in making life’s moments mean a little more.

About the Function: 
   
​​​Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our busines​​s. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.  

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the role:

The Contract and Invoice Operations Team is the first point of contact for Commercial Sales and Field Sales teams and is responsible for Key Account/National Account level customer and Outlet level customer Agreement and Invoice management and document retention.

The role is encouraged to provide operational, functional, and mentoring support to the team as per the request and instruction from the line manager.

Dimensions:

a) Market/Role  Complexity

Top 3-5 Accountabilities

The Contract and Invoice Operations Specialist will also have specific ongoing responsibility including but not limited to:

•  
  • Responsible for all Contract and Invoice Operations processes for specific cluster assigned
  • Responsible for quality assurance for the relevant cluster’s Contract & Invoice Operations activities
  • Liaise considerably with cluster sales reps to understand context per payment, payment terms, activation status and appropriate evidence provided
  • Liaise with OTC shared service centre to enable invoice payment
  • Liaise with the customer on Invoicing related issues
  • Ensure a 100% Compliance across all the areas of Invoicing and Audits
  • Take ownership and devise strategies with the Sales on the invoicing processes.
  • Reporting the Cash on metrics

Experience / skills required:

• Order to cash Fundamentals
• Excellent Business English
• Experience in Dispute management processes
• Results oriented, strong drive and vitality
• Able to work to tight deadlines
• Awareness of controls and risk management
• Strong problem identifying and problem-solving skills.
• Build and sustain excellent relationships with multiple collaborators
• Strong SAP, Excel skills
• Experienced in working within shared service centres environment
• Multi-tasking with precision to accuracy

Barriers to Success in Role

• Lack of drive and pro-activity
• Lack of good business English and interpersonal skills
• Lack of attention to detail
• Lack of influencing skills
• Lack of analytical ability

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. 

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: 

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. 

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. 

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more. 

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. 

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money. 

Worker Type :

Regular

Primary Location:

Gurugram

Additional Locations :

Job Posting Start Date :

2026-09-10