Senior Analyst, Business Support

Position Summary...

What you'll do...

Role summary:
The (USA) Senior Analyst, Operations protects platform integrity during onboarding by analyzing identity and behavioral data to detect, investigate, and prevent fraud. This role designs and evaluates fraud signals and rules, balances risk reduction with user friction, and identifies emerging identity misuse patterns such as stolen or unverified PII. The analyst partners closely with Product, Engineering, Legal, and Operations to implement scalable, defensible fraud controls, measure effectiveness through data-driven insights, and continuously adapt prevention strategies to evolving fraud threats—all while prioritizing customer safety and trust. 
About the team:
The Digital Identity Fraud team applies advanced data analytics to develop and refine fraud-prevention strategies during user onboarding. The team focuses on identifying and prioritizing actionable insights from identity verification and behavioral data to confirm legitimate identities and disrupt fraudulent activities. By detecting and addressing attempts involving stolen, synthetic, or unverified information, the team plays a critical role in maintaining a secure and trustworthy marketplace. Collaboration across functions ensures effective operational processes and continuous improvement, supporting the protection of customers and the integrity of the platform. 
What you'll do:

• Identify and resolve operational issues by analyzing problems and directing them appropriately to internal or external teams.
• Support strategic initiatives by evaluating processes, determining capacity needs, and executing integration plans to drive growth.
• Contribute to project management by maintaining schedules, mitigating risks, and ensuring compliance with regulations and company policies.
• Analyze business metrics to identify trends, errors, and improvement opportunities, providing actionable recommendations to support decision-making.
• Build and maintain strong relationships with stakeholders to implement effective business solutions and monitor progress.
• Promote continuous improvement by applying expertise and best practices to enhance operational accuracy and performance.

What you'll bring:

• Proven experience in analyzing business processes and identifying improvement opportunities.
• Strong skills in business process mapping and evaluation of operational procedures.
• Ability to troubleshoot complex issues and determine appropriate resolution paths.
• Experience supporting strategic initiatives through effective project coordination and risk mitigation.
• Proficiency in using metrics and data analysis to track performance and recommend enhancements.
• Demonstrated capability to build collaborative relationships with stakeholders and communicate effectively.
• Commitment to ethical standards, compliance, and fostering a positive team environment.
• Adaptability to changing priorities and a continuous improvement mindset.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $50,000.00 - $95,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Management, Logistics, Computer Science, or related field OR 2 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart

Masters: Business Administration

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.