Coordinator Patient Access

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Time Type:

Full time

Department:

Registration

All Locations:

10 Gove Street – Taylor Building

Position Summary:

As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guideline.

Duties and Responsibilities:

• Acts as a mentor to new and existing registration staff. 

• Works with supervisor to orient and train new staff to department policies, procedures and workflow.

• Schedules appointments for all patients as requested by the patient or provider.

• Sets up the recalls for returning patients as instructed by the provider

• Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.

• Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team

• Manages all incoming and outgoing in basket messages

• Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team

• Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.

• Utilizes Dental/Optical software according to the department

• Verify insurance in advance and same day.

Benefits

• Medical, dental, and vision coverage.

• Life and disability insurance.

• 401(k) retirement plan.

• Tuition reimbursement.

• Flexible spending and transportation accounts.

• Paid holidays, vacations, sick, and personal time.

• Generous staff development benefit.

• Excellent malpractice coverage.

• Pet insurance.

• And much more.

Requirements

Skills/Abilities
Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
Demonstrate flexibility while being able to multi task and in a fast-paced environment.

Experience
At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.

Education
High School Diploma or G.E.D. required
Bilingual skills required
Maintain annual CAC certification

Compensation: starting at $19.55 up to $29.33 based on relevant experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.