Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Managed File Transfer
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
As an Operations Engineer specializing in Axway Managed File Transfer (MFT), you will design, configure, monitor, and support secure file exchange solutions using Axway MFT platforms. The role requires strong expertise in Axway MFT products, file transfer protocols, automation, security standards, and operational support processes to ensure reliable and secure movement of business-critical data.
The engineer will collaborate with application teams, infrastructure teams, and business stakeholders to maintain high availability, troubleshoot file transfer issues, optimize workflows, and ensure secure enterprise data exchange.

Roles & Responsibilities:
1. Act as a Subject Matter Expert (SME) for Axway MFT solutions and collaborate with teams for effective delivery.
2. Own technical decisions related to Axway MFT operations, configuration, and support activities.
3. Design, configure, monitor, and maintain Axway Managed File Transfer environments.
4. Implement and support secure file transfer workflows using Axway MFT platforms.
5. Manage file transfers using protocols such as SFTP, FTPS, FTP, AS2, HTTPS, and other secure transfer mechanisms.
6. Configure partners, endpoints, routing rules, workflows, certificates, and security settings in Axway MFT.
7. Monitor file transfer jobs, troubleshoot failures, and perform root cause analysis for production issues.
8. Perform performance tuning, issue resolution, and operational improvements for Axway MFT environments.
9. Manage digital certificates, encryption, authentication, and access controls.
10. Develop automation scripts using Shell, Python, or similar scripting languages to improve operational efficiency.
11. Support incident management, change management, and production support activities.
12. Collaborate with application teams, infrastructure teams, and business stakeholders to ensure reliable file exchange operations.
13. Mentor junior team members on Axway MFT administration, troubleshooting, and best practices.

Professional & Technical Skills:
1. Must-have skill: Strong proficiency in Axway Managed File Transfer (MFT) solutions.
2. Hands-on experience with Axway SecureTransport, Axway B2Bi, Axway Gateway, or similar Axway MFT products.
3. Strong experience in configuring and supporting Axway MFT workflows, partners, endpoints, routing, and monitoring.
4. Strong knowledge of enterprise file transfer protocols including SFTP, FTPS, FTP, AS2, and HTTPS.
5. Experience with file transfer scheduling, monitoring, alerting, and operational support.
6. Strong understanding of encryption, digital certificates, authentication, and security standards.
7. Experience troubleshooting file transfer failures, connectivity issues, and performance bottlenecks.
8. Experience with Shell scripting, Python, or automation tools for operational support.
9. Knowledge of enterprise integration patterns, middleware concepts, and API-based integrations.
10. Experience supporting large-scale production environments with high availability requirements.
11. Familiarity with ITIL processes, Agile methodologies, SDLC, and change management practices.
12. Strong analytical, troubleshooting, communication, and stakeholder management skills.

Additional Information:
1. The candidate should have a minimum of 6 years of experience in Axway Managed File Transfer (MFT).
2. This position is based at the Hyderabad office.
3. A minimum of 15 years of full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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