Product Solution Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Product Solution Engineer, you will lead and support the implementation methodology for Humans, Inbox, Conversations, and related AgentOS capabilities across complex and strategically important customer environments. You will partner closely with Product Development, regional Solution Engineering, Customer Services, and business-facing teams to drive successful enterprise-grade implementations, including beta and early-release projects. This role combines deep technical expertise, customer-facing delivery, troubleshooting, product feedback, and enablement responsibilities, with a strong focus on scalable delivery excellence and operational maturity across regions. You will play an important role in shaping implementation standards, strengthening regional delivery capabilities, and influencing product evolution through direct exposure to customer challenges and market needs.

What you’ll do

• Lead and support Humans, Inbox, and Conversations implementations for strategically important customers, from solution architecture and configuration through testing and production go-live, including beta and early-release projects

• Configure and troubleshoot agent workflows, routing models, queues, conversations, communication channels, integrations, and AgentOS capabilities across complex customer environments

• Work extensively with APIs, webhooks, authentication models, event flows, CRM and customer service integrations, while resolving cross-functional technical issues in collaboration with Product and Engineering teams

• Develop and optimize implementation methodologies, troubleshooting frameworks, documentation, and reusable delivery assets to improve delivery consistency and scalability across regions

• Collaborate closely with Product Development, Engineering, Sales, Solution Engineering, and Customer Services teams to provide customer-driven product feedback, support enablement initiatives, and strengthen regional implementation capabilities

• Stay informed on contact center and CCaaS market trends, customer needs, and evolving enterprise use cases while continuously deepening expertise in Humans, Inbox, Conversations, AgentOS, and related technologies

What makes you a strong fit

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience

• 3+ years of experience in SaaS solution implementation, technical consulting, solution engineering, enterprise delivery, or related customer-facing technical roles

• Strong technical foundation with hands-on experience in APIs, integrations, authentication, webhooks, event-driven architectures, and troubleshooting

• Understanding of contact center solutions, digital customer engagement platforms, agent workflows, and related operational processes

• Experience working with complex customer architectures and translating business and technical requirements into scalable implementation solutions

• Ability to navigate fast-paced environments and quickly adapt to evolving technologies and customer requirements

• Strong problem-solving, organizational, and stakeholder communication skills

• Excellent written and verbal communication skills in English

Nice-to-have qualifications

• Experience with CCaaS (Contact Center as a Service) platforms

• Experience with customer service platforms, omnichannel communication solutions, CRM systems, or contact center integrations

• Experience building implementation frameworks, enablement programs, technical documentation, or reusable delivery methodologies

• Interest in customer engagement technologies, enterprise service operations, and emerging technology trends

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 


Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-LS2