DE033435-Delivery Lead Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Operations Associate Manager WORK SETUP: Hybrid OVERALL PURPOSE: Interpret business objectives and execute operational practices. Review incoming work for clarity and provide clear directions. RESPONSIBILITIES: • Perform data entry and other client-related tasks as needed. • Demonstrate expert knowledge of processes and systems. • Make decisions regarding daily operations, including work assignments and scheduling. • Manage workloads and provide development opportunities for team members. • Ensure the quality and accuracy of outgoing work. • Develop support materials for team use. • Prepare and analyze complex reports. • Ensure client responsibilities are met in accordance with service agreements. • Serve as a subject matter expert and primary point of contact for senior clients. • Address complex issues and implement effective resolutions. • Identify and implement opportunities for team improvement. • Direct work activities within budget guidelines. • Collaborate with project managers on large-scale projects. • Analyze quality audit results and develop process improvement initiatives. • Provide operational statistics and escalate issues as needed. • Plan and facilitate team meetings and presentations. • Create and monitor annual team objectives. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILLS AND QUALIFICATIONS: Standard Service Delivery Profile At least 8-12 years of relevant experience in Service Delivery At least 5 years leadership experience

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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