Manager, Patient Access Revenue Cycle Integration and Performance - Pre Arrival - Full Time 8 Hour Days (Exempt) (Non-Union)

The Manager, Revenue Cycle Integration & Performance provides operational leadership and strategic support across Patient Access and Revenue Cycle functions. This role is responsible for integrating performance improvement, staff training, data analytics, and project management to drive efficiency, enhance quality, and optimize financial outcomes. The Manager serves as a key liaison between operations, quality, training, and leadership, translating data-driven insights into actionable initiatives. This position supports the Associate Administrator of Patient Access with Revenue Cycle Operations in executing strategic priorities, including denials prevention, payer performance, and workflow optimization.

Essential Duties

• Operational Performance & Process Improvement • Evaluates and monitors patient access and revenue cycle workflows to identify inefficiencies and opportunities for improvement • Leads process improvement initiatives to enhance quality, productivity, and financial outcomes • Ensures compliance with organizational policies, regulatory requirements, and best practices • Collaborates with department leaders to resolve workflow issues and standardize processes
• Training & Staff Development Integration • Oversees coordination and alignment of training programs across Patient Access and Revenue Cycle functions • Aligns training initiatives with identified performance gaps, audit findings, and denial trends • Partners with training teams to ensure staff competency and effective onboarding processes • Monitors compliance with education and competency requirements
• Data Analytics & Performance Reporting • Analyzes operational and financial data to identify trends and opportunities for improvement • Collaborates with analytics teams to develop dashboards and reporting tools • Monitors key performance indicators (KPIs), including registration accuracy, denial rates, and productivity • Prepares and presents performance reports and recommendations to leadership
• Project & Initiative Management • Leads cross-functional projects focused on denials reduction, workflow redesign, and system optimization • Develops project plans, timelines, and deliverables aligned with organizational priorities • Tracks progress and ensures projects are completed on time and within scope • Evaluates outcomes and ensures sustainability of improvements
• Cross-Functional Collaboration • Serves as liaison between Patient Access, Revenue Cycle, Quality, IT, and operational teams • Facilitates communication and coordination across departments • Supports committees, task forces, and performance improvement initiatives
• Associate Administrator of Patient Access Support • Supports execution of strategic initiatives including denials prevention, payer performance, and operational optimization • Develops and prepares reports, presentations, and leadership updates • Drives accountability and follow-through on strategic priorities • Contributes to planning and implementation of revenue cycle initiatives
• Communication and Interpersonal Skills: • Demonstrated ability to develop and maintain effective relations with widely diverse groups such as staff members, faculty, patients and family, on a variety of complex issues and administrative tasks. • Demonstrated ability to establish constructive working relationships with members of departmental staff by performing duties in a cooperative and helpful manner. • Skill in communications to clearly convey complex problems and proposals in both formal and informal settings.
• Perform other duties as assigned.

Qualifications

• Req High School or equivalent
• Req Bachelor’s Degree Healthcare Administration, Business Administration, Finance or related field
• Pref Master’s degree In a related field
• Req 5 years Experience in healthcare operations, revenue cycle, or patient access with project management and/or major impact project.
• Pref 5 years Leadership, supervisory, or project management experience.
• Req Strong knowledge of revenue cycle operations including registration, billing, denials, and payer processes
• Req Ability to analyze data and translate findings into actionable operational improvements
• Req Experience with performance improvement methodologies and workflow optimization
• Req Advanced organizational and project management skills
• Req Strong communication and interpersonal skills with ability to collaborate across departments
• Req Ability to manage multiple priorities in a fast-paced environment
• Req Proficiency in Microsoft Office and data/reporting tools
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The salary rate range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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