Intake Investigator

Initial Posting Date:

09/16/2026

Application Deadline:

09/30/2026

Agency:

Bureau of Labor and Industries

Salary Range:

$4,519 - $6,904

Position Type:

Employee

Position Title:

Intake Investigator

Job Description:

The Oregon Bureau of Labor and Industries (BOLI) is proud to be an equal opportunity; affirmative action employer committed to workforce diversity. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.

BOLI, Civil Rights Division is hiring an Intake Investigator (CRDI) for a full‑time Limited Duration hybrid role with regular onsite requirements. In this position, you will review discrimination and retaliation allegations, interview complainants, evaluate jurisdiction under state and federal civil rights laws, and draft legally sufficient complaints that initiate formal investigations. Your work directly supports BOLI’s mission to protect workers and members of the public from unlawful discrimination, retaliation, and barriers to equal opportunity statewide.

Note: Bilingual skills not required but preferred, to assist community members who may require support in Spanish.

Here’s what you will do:   

Below is a sample of job duties. It is not meant to encompass all duties. 

• Review intake questionnaires and evaluate whether allegations qualify for a formal civil rights complaint.

• Contact complainants to gather key details, conduct interviews, and clarify facts related to discrimination or retaliation.

• Apply more than three dozen civil rights protections, including race, national origin, disability, sex, age, religion, retaliation, OFLA, Paid Leave Oregon, whistleblower laws, veterans’ rights, domestic violence protections, and other statutory provisions.

• Determine whether a complaint should be drafted and prepare legally sufficient complaint documents for further investigation.

• Track statutes of limitations to ensure timely filing and protect complainants’ rights.

• Assist with sending complaint forms, processing documentation, and responding to complex public inquiries.

• Support outreach and public presentations about BOLI’s services as needed.

This Is What You Need to Qualify: (Minimum Qualifications)

Two years of experience (or equivalent combination of education and experience) related to the class concept that includes the collection and analysis of facts and making recommendations based on such. 

Special Qualification: (Required)

• Experience interpreting and applying protected‑leave laws to evaluate whether allegations meet legal jurisdiction and filing criteria.

• Demonstrated ability to interview complainants in sensitive, emotional, or high‑stress situations while maintaining professionalism, neutrality, and accuracy.

• Experience reviewing evidence, or questionnaires and drafting clearly, legally sufficient complaints and documentation with exceptional precision and writing quality.

The ideal candidate will possess the following desired skills and attributes:

• Ability to analyze complex civil rights allegations and determine jurisdiction under state and federal law.

• Skill in interviewing complainants to gather facts, clarify allegations, and assess whether a formal complaint should be drafted.

• Experience drafting clear, legally sufficient civil rights complaints, summaries, and related documentation.

• Ability to review questionnaires, evidence, and timelines to ensure statutory deadlines and rights are protected.

• Strong communication skills, including delivering accurate guidance to the public about discrimination, retaliation, and BOLI’s processes.

Why Join Us

Our mission...

Led by Labor Commissioner Christina Stephenson, the Bureau of Labor and Industries (BOLI) work to ensure that Oregon jobs are good jobs, where workers get paid what they are owed and have a discrimination-free work environment.  BOLI protects workers’ rights through enforcement of state labor laws, ensures adherence to civil rights law in public spaces and housing, promotes the development of a highly skilled workforce through registered apprenticeship programs, and provides training and confidential assistance to Oregon employers so they have the tools they need to comply with workplace rules.

Working Conditions:

This position works in both an office and remote environment, requiring long periods of sitting at a computer while reviewing questionnaires, documentation, and legal materials. The role involves frequent contact with members of the public by phone, email, video, and in person, including individuals who may be distressed, upset, or angry. The investigator may occasionally travel to job sites across the state, exercising appropriate personal safety. Daily communication with coworkers and supervisors occurs through chat, video calls, conference calls, and telephone to ensure coordinated intake operations.

What's In It For You

• Work/life balance, vacation, sick leave, 11 paid holidays a year, and personal days off .

• Competitive benefits package including medical, vision, and dental 

• Pension and retirement programs 

• Employee Resources

• Advancement opportunities within BOLI and other State agencies

• Opportunity to expand your technical and professional skills 

• Work with others who are passionate about public service 

• Make a difference in the lives of Oregonians 

• 5% bilingual pay differential is available upon passing the bilingual assessment and when bilingual skills are required.

• Possible eligibility for the Public Service Loan Forgiveness Program 

How to Apply

Please Note: Applications must be submitted no later than 11:59 PM PDT/PST on Wednesday, September 30, 2026.  

• Click “Apply” above to submit your application by the posted closing date. 

• Your application must clearly show how you meet the minimum qualifications and desired skills. 

• All applicants (internal and external) must submit a resume and a cover letter; Workday profile information does not replace these requirements. 

• Submit a resume and a cover letter that clearly show how you meet all minimum & special qualifications and required skills. Cover letters that do not address the requested skills may receive lower scores, which can affect whether you move forward. Applications missing a required resume or cover letter will not move forward. 

• Please do not include photos in your application materials, as doing so may result in disqualification. 

• Be sure to check Workday and your email for additional tasks and updates. After submitting, check your Workday inbox and email for required follow‑up tasks (public records authorization, gender identity questionnaire). This must be completed before the recruitment closes. Current State of Oregon employees will receive these tasks in their Workday inbox.   

• Answer the checkbox questions in the questionnaire that appears after submitting your application. State employees will find these tasks in their Workday inbox. 

• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.  

• Warning – Workday times out after 15 minutes of inactivity. Use “Save for later” to avoid losing progress; your unfinished application will appear in your Workday inbox.  

Additional Information  

• Pay equity Law passed in 2017, as required by Oregon law, will determine the salary step based on your documented experience, education, training, and certifications the application materials. 

• This is a PERS‑qualifying position. New PERS members receive a 6.95% salary increase and contribute 6% to PERS after a six‑month waiting period. Current PERS members already have the 6.95% contribution added to base salary. 

• Work Authorization - The Bureau of Labor and Industries does not provide visa sponsorship. New hires must complete Form I‑9 within three days of hire and present valid US work‑authorization documents. Learn more.   

• The Bureau of Labor and Industries uses E‑Verify to confirm work authorization. 

             in the US. For more information, please visit www.e-verify.gov.  

• The successful candidate will further BOLI’s North Star guiding principles of integrity, respect, empowerment, and trust fulfilling our mission to make Oregon the best place to live and work. 

• Use of outside resources, including AI tools, during assessments or interviews is prohibited and may result in disqualification. 

• This recruitment will be used to establish a list of qualified candidates to fill the current position and may be used to fill future vacancies. 

• BOLI complies with SB 907 (2025). Do not include age‑related details, such as graduation dates. State employees may need to remove graduation dates from their Workday profile for application submission.

• This recruitment may be used to establish a list of qualified candidates and to fill additional vacancies as they occur.

Employment Preference   

 Veterans’ preference:  

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

If you have a disability or otherwise require an application in an alternate format to complete the process, you may contact us at:  

Oregon Bureau of Labor and Industries  

Human Resources  

1800 SW 1st Ave, Suite 500  

Portland, OR 97201  

Phone (503) 400-7332  

Fax (503) 400-7332  

• The recruiter for this position is Lisa Santiago HR Analyst 2. If you contact the recruiter, please include the job requisition number (REQ#)

• Email: [email protected]               

Helpful Links  

Understanding the State Application Process  

Help & Support web page  

Learn more about Oregon